Apprentice Team Leader

About the role

Apprentice Team Leader - Urban Heritage 🍻✨

Ready to level up your leadership skills and be at the heart of creating awesome vibes? Urban Heritage is looking for motivated individuals with a passion for making every customer's experience epic. As an Apprentice Team Leader, you'll be the go-to person for our front-of-house legends, ensuring they're crushing it and giving our guests that unforgettable 5-star treatment. 🌟

It's not just about amazing food and drinks (though we've got premium options, craft beers, killer cocktails, and killer wines covered! 🍷🍺). We're all about bringing people together. Think fun quizzes, banging music nights, and creating a buzzing atmosphere where everyone feels welcome, whether they're grabbing after-work drinks, brunch, or just chilling. We're a blend of classic British pub charm with a fresh, modern city edge. 😎

What you'll be doing:

• Making sure every single guest leaves with a smile and amazing memories. 😊
• Stepping up for the management team and sorting out any issues that pop up. 🚀
• Keeping the team in sync during busy shifts – making sure everything runs smoothly. ⏱️
• Keeping our bar safe, legal, and spotless, tackling any problems head-on. ✅

What you'll bring:

• A sharp eye for detail – from the perfect pint pour to the cleanest tables. 🧐
• Being a superstar role model, serving up top-notch service and making everyone feel welcome. 👋
• The ability to think fast and adapt when things get hectic. 🏃
• A positive, can-do attitude and being a total team player. 🙌

What's in it for you?

• Sweet Discounts: 33% off all our brands for you, and 15% for your crew. Plus, 50% off at Greene King Inns and Hotels for weekend getaways! ✈️
• Support System: Free employee assistance program for mental health, well-being, financial, and legal advice. You're important! 💖
• Family First: Enhanced, family-friendly maternity and paternity policies. We're a Menopause Friendly Employer too. 👨‍👩‍👧‍👦
• Refer a Friend: Earn up to £1,500 for hooking up your mates with a new role! 💰
• Wagestream: Access your earnings early when you need it most. 💨
• Retail Perks: Up to 30% off at Superdrug, exclusive Three Mobile deals, and more! 🛍️

Your Apprenticeship Journey:

No boring college lectures! Your apprenticeship is all about hands-on, work-based training. You'll get:

• Face-to-face sessions and remote team calls with your Lifetime Learner Coach every 6 weeks. 💻
• A dedicated mentor in the workplace to guide you. 🤝
• Functional Skills support in English and Maths if needed. 📚
• Regular reviews every 12 weeks with feedback sessions. 📈

OUR VIBE:

We're all about creating spaces where people feel welcome, safe, and truly belong. Inclusion is key in everything we do, from our team to our customers and communities. We want everyone to feel valued and thrive. Come be part of our Urban Heritage fam! 🎉

Key responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.