Business Administration Apprenticeship

About the role

Join our awesome team as a Medical Receptionist! 🌟 We're looking for someone who can keep our practice running smoothly and make everyone feel welcome. If you're organized, a great communicator, and ready to dive into a dynamic role, this is for you!

What you'll be doing:

• Juggling appointments and making sure our scheduling system is on point. 🗓️
• Handling patient requests through phone, email, and in-person, guiding them to the right place. 📞📧👋
• Answering calls like a pro, connecting people, or solving their queries. 🗣️
• Directing patients to the best services. 🧭
• Chatting with patients, our team, and outside agencies – staying connected is key! 🤝
• Keeping our patient records updated on Systmone accurately. 💻
• Making copies of important documents. 📄
• Helping out our amazing GPs and Nurses with admin tasks. 👩‍⚕️👨‍⚕️

Extra points if you can:

• Back up our admin crew when needed, ensuring seamless coverage. ✨
• Help process repeat prescriptions following our guidelines. 💊
• Scan and attach patient documents to their records. 📁
• Be reliable for opening and closing procedures as per the rota. ⏰
• Assist with managing repeat prescriptions, making sure they're spot on. ✅
• Support during special clinics like flu jabs or child immunisations. 💉
• Ensure our practice is secure and ready for the day, and closed up safely at night. 🔒

We're excited to hear from you! 😊

Key responsibilities

• Maintaining and monitoring the practice appointment system
• Processing personal, telephone and e-requests for appointments, ensuring that patients are directed appropriately
• Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
• Providing administrative support for the GPs’ and Nurses
• Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records

Entry requirements

GCSE in: (English (grade (Grade A*-C/9-4)), Maths (grade (Grade A*-C/9-4)))