Business Administration Apprentice

About the role

Patient Services Administrator 🌟

Are you a superstar at keeping things organized and making people feel welcome? We're looking for a sharp and friendly Patient Services Administrator to join our awesome team! 😎

What you'll be doing:

• Be the first impression: Greet patients and visitors with a smile and guide them where they need to go. 👋
• Phone whiz: Handle incoming calls, answering common questions like a pro. 📞
• Appointment guru: Schedule and manage patient appointments using our clinical software. 🗓️
• Record keeper: Keep patient records up-to-date, accurate, and super confidential. 🔒
• Admin support: Help with repeat prescriptions, mail, and other important admin tasks. ✉️
• Document dynamo: Dive into data entry, filing, scanning, and archiving. 🗂️
• Team player: Offer general admin support to our GPs, nurses, and the whole practice crew. 🤝
• Event organizer: Lend a hand in planning meetings and practice events. 🎉
• Confidentiality champion: Always uphold our strict confidentiality and data protection rules. ✅

What we're looking for:

• A polite and professional attitude. ✨
• Excellent communication skills. 🗣️
• Great organizational abilities. 💯
• Attention to detail. 👀
• Ability to work with sensitive information. 🤫

Key responsibilities

• Greet patients and visitors in a polite and professional manner
• Answer telephone calls and respond to routine enquiries
• Schedule and manage patient appointments using clinical software
• Maintain and update patient records accurately and confidentially
• Provide general administrative support to the practice team

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))