It Support Apprentice

About the role

Apprentice Support Technician 🚀

Ready to kickstart your career in tech? We're looking for ambitious individuals eager to dive into the world of IT support! This apprenticeship is designed to give you hands-on experience and develop your skills in a dynamic environment.

Phase 1: Months 1-8 - Building the Foundation 🛠️

• Join our awesome Customer Service Team!
• You'll be the backbone, providing crucial administrative and hardware support to our 1st Line and Projects & Implementation teams.
• Your go-to person will be the 2nd Line Team Leader in the Customer Services Department.
• Expect to get your hands dirty in the build room and tackle exciting field tasks, all guided by the Management Team.

Phase 2: Months 8-16 - Taking the Reins 🧑‍💻

• Level up and join the 1st Line Team!
• You'll be the go-to for administrative and remote support for our ever-growing customer base.
• You'll report to the 1st Line Team Leader within the Customer Operations group.
• Your domain will be the Helpdesk, plus exciting projects and tasks assigned by the Management Team.
• Forget just logging tickets – by the end of this phase, we expect you to independently resolve at least 85% of the issues you encounter! 💪

What We're Looking For: ✨

General Skills & Experience:

• You're a people person with fantastic customer service and client-facing abilities. 🤝
• You can chat and write clearly and professionally. ✍️
• You have a stellar telephone manner. 📞
• You're organised, focused, and always on point. ✅
• You've got a knack for solving problems. 🧠
• You thrive in a team environment. 👥
• You're super keen to learn and grow your skills on the job. 🌱
• You can work independently or as part of a team, with and without direct supervision.

Attitude is Everything! 😎

• You've got a mature approach in a professional setting.
• You're a natural team player, ready to contribute.
• You love a good challenge and finding solutions.
• You embody a "can-do" attitude that champions exceptional customer service.
• A sense of humour is a huge plus! 😂

Technical Awareness (You'll learn and grow here!):

• A basic understanding of IT Hardware. 💻
• Familiarity with Windows Operating Systems.
• An introduction to Microsoft 365.

This is your chance to gain invaluable experience and build a successful career in IT. Apply now and let's get started! 🎉

Key responsibilities

• Provide administrative and hardware support to internal teams.
• Work in the build room and on specific field tasks.
• Provide administrative and remote support to the customer base.
• Work on the Helpdesk and on specific projects.
• Resolve customer incidents to a defined resolution rate.

Entry requirements

GCSE in: (English (grade Grade C/4 +), Maths (grade Grade C/4 +))