Apprentice Optical Assistant

About the role

Join Vision Express as an Optical Apprentice and level up your career! 🚀 Forget boring retail – you'll dive straight into making customers feel amazing and become a vital part of our team. With support from your Store Manager and our dedicated apprenticeship crew, you'll master the art of bringing our brand to life, picking the perfect products, and crafting unforgettable customer experiences. ✨

As an Optical Apprentice, you'll be the go-to for helping customers find their ideal eyewear, handling frame adjustments, fixes, fittings, and even rocking pre-screening eye exams and all the important admin. 🤓

Why Vision Express is the move: We're all about teamwork and crushing goals together, fueled by our awesome culture and values. 🤝 Plus, we're huge on growth and development – we've got your back every step of the way to help you smash your career ambitions. 📈

Your mission, should you choose to accept it:

• Be the first to welcome customers with a killer smile. 😄
• Decode prescriptions like a pro and understand how they impact vision. 👓
• Help customers find frames that are comfy, look fire, and fit their lifestyle. 🔥
• Explain frame features and benefits in easy-peasy language. 🗣️
• Measure frames to ensure the perfect fit for lenses. 📏
• Tweak frames for ultimate comfort and stability. 👌
• Handle basic frame repairs. 🛠️
• Become a wizard of ophthalmic lenses, tints, and coatings. 🌟
• Order glasses and contacts like a boss. 🛒
• Nail NHS paperwork and record-keeping. 💯
• Book follow-up appointments for customers. 🗓️
• Use a focimeter to figure out prescriptions. 🧐
• Explain contact lens options like a pro. 💡
• Conduct pre-screening tests (retinal imaging, pressure, visual field). 🔬
• Shine when explaining offers and products. 📣
• Handle payments like a champ. 💰
• Become a whiz at solving basic optical issues. 🤔
• Understand how business goals impact our success. 📊

To snag this apprenticeship, you'll need:

• To be 16 or older. 🎂
• Not currently in full-time or part-time education. 🚫📚
• GCSEs (or equivalent) in Maths and English at Grade C/4 or above. 🏅
• Confidence, passion, and serious enthusiasm! 🤩
• Awesome teamwork and customer service skills. 🌟
• To be ready to work 35 to 38.75 hours per week. ⏰

Key responsibilities

• Assist customers in selecting suitable eyewear and explain product features.
• Conduct pre-screening eye examinations and perform optical measurements.
• Perform spectacle frame adjustments and basic repairs.
• Manage optical product orders and complete relevant administrative paperwork.
• Provide professional customer service, including greeting and payment processing.

Entry requirements

GCSE in: (English (grade Grade 4/C or above), Maths (grade Grade 4/C or above))