Apprentice Team Leader

About the role

Apprentice Team Leader 🌟 | Urban Heritage

Ready to level up your leadership game? Urban Heritage is on the lookout for enthusiastic Apprentice Team Leaders who are all about awesome customer experiences and bringing vibes to our pubs. If you’re a natural motivator with a passion for making people smile, this is your chance to shine! ✨

At Urban Heritage, we’re blending the best of classic British pubs with the buzz of modern city life. Think premium drinks 🍻, killer craft beers, delicious cocktails 🍹, top-notch wines 🍷, and a menu that’s a perfect mix of pub faves and fresh, seasonal dishes. We create spaces that are stylish, energetic, and super welcoming – whether it's for after-work drinks, weekend brunch, or a chill night out.

As an Apprentice Team Leader, you’ll be:

• Customer Wow-er: Delivering unforgettable experiences to every guest, every single time. 🤩
• Management's Right Hand: Stepping up for the management team and tackling any challenges that pop up. 💪
• Shift Super Star: Orchestrating the team during busy times to ensure everything runs smoothly and efficiently. ⏱️
• Safety First Champion: Keeping the bar safe, legal, and spotless, and sorting out any issues ASAP. 🧼

What you'll bring to the table:

• Detail-Oriented Pro: You notice the little things, like ensuring every pint is poured to perfection. 💯
• Service Superstar: Be the ultimate role model for giving amazing service and making sure everyone feels a warm welcome. 👋
• Quick Thinker: You can adapt and problem-solve on the fly during a fast-paced shift. 🧠
• Positive Vibes Only: A can-do attitude and a knack for being a brilliant team player. 🚀

Why you'll love working with us:

• Awesome Discounts: 33% off for you and 15% for loved ones on all our brands. 💸
• Full Support: Free employee assistance program for mental health, well-being, financial, and legal advice. Because you matter! ❤️
• Family Friendly: Enhanced maternity and paternity policies, plus we're a Menopause Friendly Employer. 👨‍👩‍👧‍👦
• Weekend Getaways: 50% off for you and 25% for loved ones at our Greene King Inns and hotels. ✈️
• Refer a Friend Bonus: Earn up to £1,500 for recommending great people. 💰
• Wagestream Access: Get your wages early when you need them. 🏃
• Retail Perks: Score up to 30% off at Superdrug and exclusive deals with Three Mobile, plus loads more! 🛍️

Your Apprenticeship Journey:

• Work-Based Learning: No college required! Get trained on the job with face-to-face sessions and remote check-ins with your dedicated Lifetime Learner Coach every 6 weeks. 👩‍🏫
• Mentorship: You'll have a go-to mentor in the workplace to guide you. 🤝
• Skills Development: Gain essential Functional Skills in English and Maths, with tailored support if needed. 📚
• Regular Feedback: 12-weekly reviews with you, your Line Manager, and your Learner Coach to track your progress. ✅

We're all about CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG. Join our inclusive culture where everyone thrives!

Key responsibilities

• Provide customers with a heartfelt and memorable experience
• Deputise for the management team and resolve any issues
• Organise and coordinate the team during busy shifts
• Ensure the bar is always safe, legal, and clean