It Apprentice

About the role

Junior IT Support Technician 🚀

Are you ready to kickstart your career in the fast-paced world of IT? We're looking for enthusiastic and driven individuals to join our team as Junior IT Support Technicians! This is your chance to gain hands-on experience and develop essential IT skills while working towards your Apprenticeship and Vocational Course. 🎓

What you'll be doing:

• Be the first point of contact for user queries, making sure all IT issues are sorted out quickly and effectively. ✅
• Help set up and install new IT services for our users. 💻
• Take ownership of managing new starters and leavers, ensuring a smooth IT transition. 👋
• Work alongside IT Analysts to manage our remote sites. 🌍
• Keep all our PCs, laptops, and servers up-to-date with the latest software and security patches. 🛡️
• Assist with managing folder and system access for all users. 📂
• Set up, deploy, and record all our tech gear, including PCs, phones, and tablets. 📱
• Visit different sites as needed to provide on-the-ground support. 🚶
• Continuously learn and develop your IT skills to ace your Apprenticeship modules and Vocational Course. 💡
• Follow company procedures for all administrative tasks. ✍️
• Report any IT problems or failures according to company guidelines. 🚨

We're looking for:

• A keen interest in technology and IT support. 🖱️
• A willingness to learn and take on new challenges. 💪
• Good communication and problem-solving skills. 🗣️
• Attention to detail. 👀
• The ability to work as part of a team. 🤝

This is a fantastic opportunity to build a solid foundation in IT. Apply now and let's grow together! 🌱

Key responsibilities

• Assist in managing day-to-day requests from the user community, ensuring swift resolution of issues.
• Assist in the provision, installation, maintenance, and deployment of IT services, software, and security patching.
• Support IT Analysts by managing starters and leavers, remote sites, and actioning folder and system access.
• Setup, deploy, and asset record all technology equipment (PC’s, Phones, and tablets etc.).
• Learn key IT skills to enable passing of modules and ensure adherence to company administration and reporting procedures.

Entry requirements

GCSE in: (English (grade 4/C), Maths (grade 4/C))