Apprentice Trainee Travel Agent

About the role

Wren Travel is seeking a motivated and organized Business Administration Apprentice! 🚀 Ready to kickstart your career and dive into the exciting world of travel? Join our dynamic team and be a vital part of our growth! 🌍 This full-time apprenticeship offers a super varied role where every day is an adventure. You'll gain invaluable experience supporting the smooth operation of our business and get a solid foundation in the travel industry. ✈️

Your mission, should you choose to accept it:

• Inbox Ace: Master incoming emails and fire back awesome responses to customer queries. 📧
• Connection Creator: Build relationships with hotels, tour operators, and travel suppliers. 🤝
• Dream Vacation Architect: Help craft amazing, personalized holiday quotes. 🏝️
• Client Champion: Support our clients every step of the way – before, during, and after their trips! ✨
• Data Dynamo: Keep customer records shipshape and our internal systems humming. 📊
• Documentation Doc: Prepare essential travel documents and customer mail packs. 💌
• Postcard Pro: Write heartfelt, personalized postcards for our clients. ✍️
• Office Guru: Handle general office admin and keep our filing system on point. 🗂️
• Social Media Star (on occasion!): Lend a hand with marketing efforts and social media content. 📱
• Customer Service Superstar: Deliver top-notch service via phone and email. 📞

We'll provide you with full training and support as you complete your Level 3 Business Administration Apprenticeship. This is your chance to develop awesome business, communication, and customer service skills in a thriving independent travel company. Let's make some travel magic happen! 💫

Key responsibilities

• Managing incoming emails and responding to customer enquiries.
• Liaising with hotels, tour operators and travel suppliers.
• Assisting with preparing bespoke holiday quotations.
• Supporting clients before, during and after their bookings.
• Maintaining accurate customer records and updating internal systems.