Customer Service / Administration Apprentice

About the role

Customer Support & Admin Superstar 🌟

Ready to dive into a dynamic role where you'll be the go-to person for awesome customer support and essential admin tasks? We're looking for enthusiastic individuals to join our team and make a real impact!

What you'll be doing:

• Frontline Face-to-Face Support: Be the friendly first point of contact for our customers, providing exceptional in-person assistance. 👋
• Phone & Email Rockstar: Handle incoming calls and process email queries efficiently and professionally. 📞📧
• Admin Ace: Jump in to support the team with a range of administrative duties, including crafting letters, building spreadsheets, and preparing reports. 📊📝
• Organized & Efficient: Maintain our filing systems with precision, following all college procedures to keep things running smoothly. 📂
• Event Support: Get involved in exciting events like open days and parents' evenings, helping to make them a huge success! 🎉

If you're eager to learn, great at connecting with people, and have a knack for organization, this is the perfect opportunity for you! 🚀

Key responsibilities

• Provide frontline customer support (face-to-face, phone, email)
• Assist with team administration duties, including producing documents
• Maintain filing systems in line with college procedures
• Support and assist at college events

Entry requirements

GCSE in: (English (grade 4 / C), Maths (grade 4 / C))