Customer Service Apprenticeship Trade Vehicle Security

About the role

Customer Service & Operations Assistant - Entry Level 🚀

Are you ready to kickstart your career with a company that values your growth? We're looking for bright, motivated individuals to join our team as a Customer Service & Operations Assistant! This is an awesome opportunity to gain hands-on experience in a dynamic environment, learn new skills, and contribute to our success.

What you'll be doing:

• Taking incoming calls and handling customer questions like a pro 📞
• Delivering top-notch service to everyone – customers, suppliers, and your awesome colleagues ✨
• Helping customers get the info they need about our products and keeping them updated on their orders 📦
• Lending a hand to the sales team with quotes and getting orders processed smoothly ✍️
• Building cool connections with both new and returning customers! 🤗
• Making sure invoices and customer paperwork are spot-on and error-free 💯
• Supporting payroll tasks and keeping important records tidy 📊
• Helping out with stock checks and keeping an eye on our inventory levels 📈
• Assisting with placing orders for new stock when needed 🛒
• Keeping our customer records and company databases up-to-date and accurate 💾
• Filing and organizing documents so everything is easy to find 📁
• Tackling customer questions and sorting out any issues, and knowing when to ask for backup! 👍
• Teaming up with your colleagues to make sure our customers always get the best experience possible! 🤝
• Engaging fully in your apprenticeship training and development to become a superstar! 🌟

If you're eager to learn, a great communicator, and ready to jump in, we want to hear from you!

Key responsibilities

• Providing first-class customer service to customers, suppliers and colleagues
• Answering incoming telephone calls and responding to customer enquiries professionally
• Supporting the sales team with customer quotations and order processing
• Updating customer records and company databases
• Participating fully in apprenticeship training and development activities

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))