Customer Service Advisor Apprenticeship

About the role

🚀 Kickstart Your Career with NBe Brokers! 🚀

Are you ready to dive into the world of finance and make a real impact? We're looking for motivated individuals to join our Customer Service team and embark on an exciting career journey. This is your chance to gain invaluable experience, develop essential skills, and earn a qualification while you're at it! 🤩

What you'll be doing day-to-day:

• 📞 Taking Incoming Calls: Be the friendly voice connecting with our current customers.
• ✨ Assisting Customers: Help them navigate insurance renewals and make any necessary adjustments.
• 📊 Maintaining Records: Ensure our customer data is accurate and up-to-date.
• 📣 Customer Outreach: Follow up on outstanding tasks to keep everything running smoothly.
• 💡 Providing Expert Advice: Offer clear, honest, and helpful guidance.
• 🤝 Team Collaboration: Work seamlessly with other departments to deliver the best service.
• 📚 Apprenticeship Goals: Actively work towards and complete your apprenticeship to achieve your qualification.

This is more than just a job; it's an opportunity to grow, learn, and become a vital part of our team. Let's build your future together! 💪

Key responsibilities

• Taking incoming calls from current customers
• Assisting customers with insurance renewals or adjustments
• Ensuring accurate maintenance of customer records
• Reaching out to customers to follow up on any outstanding tasks
• Provide appropriate, clear and honest advice