Customer Service Apprentice
MOTABILITY OPERATIONS LIMITED · South West · BS16 1EJ
About the role
Apprentice Vehicle Licensing & Application Support 🚀
Ready to kickstart your career and make a real impact? Join our team as an Apprentice and dive into the world of vehicle licensing and customer support! This isn't just a job; it's a chance to learn, grow, and build valuable skills.
Your Journey Will Include:
- Vehicle Licensing & Documentation: 📜 Get hands-on with licensing Motability Scheme vehicles. You'll learn all about registration, taxation, and the essential admin behind the scenes, plus how we handle vehicle returns. Think of it as the behind-the-scenes magic of getting vehicles ready to roll! This role is all about precision and following processes.
- Application Support: 📞 Next up, you'll join our Application Support crew. Here, you'll help manage the application process and play a key role in handling vehicle returns at the end of contracts. Get ready to start taking calls and assisting our community!
You'll spend 3-4 months in each of these essential teams, gaining a deep understanding of how they create a fantastic experience for our customers and dealers. Both teams operate Monday to Friday, 8 am - 5 pm.
During these placements, you will:
- Make and take important phone calls (training provided! 🎧)
- Oversee vehicle documentation, pre and post-agreement.
- Process manual dispatches with the vehicle documentation team.
- Help manage vehicles that are running a little late on their return.
- Assist in correcting customer agreements to ensure everything is spot on.
After Your Placements:
- Application Experience Team: 🌟 You'll transition to our Application Experience Team, working 9 am - 5 pm. As a vital part of our Customer Services department, you'll be the go-to for supporting the application process for both car dealers and Motability Scheme customers. Your mission: deliver an outstanding end-to-end service that leaves everyone smiling!
In this role, you will:
- Handle calls from customers and dealers, offering top-notch support.
- Guide new customers through their very first application.
- Help existing customers re-join the Scheme.
- Develop seriously strong customer service skills. 💪
- Receive personalized one-to-one coaching every month to boost your development. 📈
This apprenticeship is designed to build your confidence, polish your professional skills, and set you up for success in a dynamic customer service environment. Let's get you thriving! ✨
Key responsibilities
- Make and receive telephone calls
- Manage vehicle documentation before and after agreements
- Process manual dispatch within the vehicle documentation team
- Manage vehicles that have not been returned on time
- Support the correction of customer agreements
Entry requirements
GCSE in: (English (grade 4/C and above), Maths (grade 4/C and above))