Customer Service Apprenticeship - Banbury Hearcare Specsavers

About the role

Retail Associate: Your Next Adventure! 🚀

Are you ready to dive into a role where you're the go-to guru for our customers? We're looking for enthusiastic individuals to join our team and become the face of awesome customer experiences! 😎

What You'll Be Doing:

• Become the Expert: Deliver top-notch advice and guidance to customers, making them feel confident and informed. 🧠
• The Welcome Wagon: Extend a warm, friendly welcome to everyone who walks through our doors. Let's make them feel right at home! 👋
• Order Ace: Master the art of handling customer orders with speed and accuracy. 📦
• Phone Ninja: Answer incoming calls with professionalism and efficiency, resolving queries like a pro. 📞
• Update Master: Keep customers in the loop about their hearing aids/glasses, whether they're ready for pickup or facing a slight delay. ⏳

Join us and let's create some amazing customer moments together! ✨

Key responsibilities

• Giving customer advice
• Welcoming customers to the store
• Dealing with orders
• Answering telephone calls
• Advising customers on product readiness/delays