Medical Receptionist Apprentice
New Washington Medical Group · North East · NE37 2PU
About the role
Job Title: Medical Receptionist (Customer Service Apprentice) 🏥
Are you ready to kickstart your career in healthcare and make a real difference? We're looking for enthusiastic and dedicated individuals to join our team as a Medical Receptionist (Customer Service Apprentice)! This is your chance to gain invaluable experience, learn essential administrative and customer service skills, and work towards a recognized qualification, all within a dynamic and supportive GP practice. You'll be the first point of contact for our patients and a vital part of our daily operations. ✨
What you'll be doing:
- Be the friendly face of our practice: Greet patients and visitors with a warm and professional welcome. 👋
- Master communication: Answer calls, handle patient inquiries efficiently, and provide helpful information. 📞
- Manage appointments: Book, cancel, and amend appointments seamlessly using our clinical system. 📅
- Guide and support: Direct patients to the right clinician or service to meet their needs. ➡️
- Process requests: Handle prescription requests and ensure they reach the correct team. 💊
- Keep records ship-shape: Scan, file, and accurately update patient records with precision. 🗂️
- Handle correspondence: Manage incoming and outgoing post and other important documents. ✉️
- Support the team: Assist with various administrative tasks to help our GPs, nurses, and the wider practice team. 🤝
- Uphold confidentiality: Strictly adhere to patient confidentiality, GDPR, and NHS policies. 🔒
- Create a welcoming space: Help maintain a tidy and inviting reception and waiting area. 🏡
- Embrace learning: Continuously learn new systems and procedures while working on your apprenticeship coursework. 📚
What we're looking for in you:
- Positive vibes: A can-do attitude and a genuine eagerness to learn. 🚀
- Super communication skills: Excellent ability to chat with and connect with people. 🗣️
- Organized and detail-oriented: You've got your act together and don't miss a beat. 🎯
- Stay cool under pressure: Ability to remain calm and professional in a busy environment. 🧘
- Empathetic and caring: A kind and understanding approach when interacting with patients. ❤️
- Tech-savvy (basics): Comfortable using computers and basic IT. 💻
- Team player: Reliable, flexible, and keen to grow your skills with us. 🌟
This apprenticeship is your pathway to a fulfilling career in primary care. You'll receive comprehensive training and unwavering support from our experienced and friendly team. No prior healthcare experience is needed – just bring your passion, commitment, and a strong desire to help others! Let's build something amazing together. 🚀
Key responsibilities
- Greeting patients and visitors
- Answering telephone calls and dealing with patient enquiries
- Booking, cancelling, and amending appointments
- Processing prescription requests and directing to the relevant team
- Assisting with administrative tasks and maintaining patient records
Entry requirements
GCSE in: (English (grade 4/C), Maths (grade 4/C))