Bar And Waiting Apprenticeship

About the role

Ready to be the vibe? ✨ Join our Front of House crew and be the awesome person guests remember! 🤩 As a Waiter/Waitress or Bartender, you'll be a menu pro 📚, sharing your faves, and bringing your personality to every interaction. We’ve got 13 brands and 1600+ spots, so your opportunities to level up are endless! 🚀

What you'll do:

• Welcome & Wow: Greet guests with a smile, spill the tea on our offerings, specials, and events. 📣
• Personalised Picks: Recommend menu items based on what each guest is craving. 😋
• Remember the Regulars: Make our loyal guests feel extra special by recalling their preferences and sharing good chats. 🥰
• Check In & Chill: Ensure everyone's having a blast and get their feedback. 💯
• Speedy & Smooth: Deliver fast, efficient service, handling any questions or issues like a champ. 💪
• Team Player: Keep communication flowing with your squad, support each other, and create a killer atmosphere. 🤝
• Speak Up: Share your awesome ideas in team meetings. 💡
• Keep it Clean: Make sure our front of house, outdoor areas, and toilets are looking sharp. ✨
• Learn & Grow: Dive into all our training, e-learning, and modules. 🧠
• Brand Boss: Always represent our brands, follow the rules, and stick to company procedures. 📜

No experience? No problem! 🙌 If you've got a warm, helpful attitude, we'll teach you everything you need to know to crush it in our busy teams.

You'll be working towards a Hospitality Team Member Level 2 Apprenticeship over 15 months. This isn't just a job; it's your chance to earn a nationally recognised qualification, support our businesses, and create unforgettable guest moments! 🎉

Your Apprenticeship Perks:

• Work-Based Learning: No college required! Get face-to-face sessions and 6-weekly remote check-ins with your dedicated Learner Coach, plus a workplace mentor. 👩‍🏫
• Functional Skills: Boost your English and Maths (if needed). 📚
• Regular Feedback: 12-weekly reviews with you, your manager, and your Learner Coach. 📈

M&B Staff Benefits:

• Career Launchpad: This is just the beginning! Explore higher-level apprenticeships after L2. 🌟
• Epic Discounts: A massive 33% off across all our brands, and 20% for your friends & family! 💸
• Wagestream: A financial toolkit to manage your money and access earned pay early. 💰
• Paid Qualifications: Grow your skills with paid training opportunities. 🎓
• Gym Discounts: Stay active on the cheap. 🏋️‍♀️
• Team Socials: Work hard, play hard! 🥳
• Plus: Pension, 28 days paid holiday, high-street shopping discounts, free shares, and a confidential employee helpline for anything life throws your way. 🎁

Wage:

• 16-20 year olds: £10.85 per hour
• 21+ year olds: £12.71 per hour

At M&B, we want you to feel supported, valued, and free to be yourself in a fantastic team. Join us and help us make every guest feel truly welcome! ❤️

Key responsibilities

• Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
• Provide personalised recommendations that cater to the specific needs and preference of each guest.
• Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
• Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible.
• Always adhere to brand standards, licencing laws and all company policies and procedures.