Bar And Waiting Apprenticeship

About the role

Ready to kickstart your career in hospitality and make some awesome memories? 🤩 We're on the lookout for enthusiastic and friendly individuals to join our front-of-house dream team! If you're 18 or over and love making people smile, this is the gig for you. You'll be the amazing face that guests remember, serving up delicious food and drinks with a side of your unique personality. 🍹🍔

What you'll be doing:

• Be the ultimate host, welcoming guests with a big smile and showing them the ropes of what we offer. 👋
• Become a menu master and dish out personalised recommendations like a pro. 🌟
• Make our regulars feel extra special by remembering their faves and having a good chat. 🥰
• Make sure everyone's having a fantastic time and check in on their experience. ✔️
• Deliver speedy, top-notch service and handle any guest questions or issues like a superhero. 🦸
• Teamwork makes the dream work! Keep communication flowing and support your colleagues. 🤝
• Keep our place looking spotless and inviting. ✨
• Dive into all our in-house training and learning adventures. 📚
• Always follow our brand rules, licensing laws, and company policies. 💯

No experience? No problem! We'll teach you everything you need to know. We're looking for someone with a warm, helpful attitude – that's the most important part! 😊

What's in it for you?

This isn't just a job; it's an apprenticeship journey! 🚀 You'll work towards a Hospitality Team Member Level 2 Apprenticeship standard over 15 months, gaining a nationally recognised qualification. You'll be learning on the job with our experienced teams, creating amazing moments for our guests.

Your Apprenticeship includes:

• Work-based training – no boring lectures! 🎓
• Regular catch-ups with your dedicated Lifetime Learner Coach. 📞
• A mentor within the workplace to guide you. 🧑‍🏫
• Support to gain Functional Skills in English and maths if needed. ✍️

Perks of the M&B fam:

• Endless opportunities for career growth and higher-level apprenticeships. 📈
• A massive 33% discount across all our brands! 💸
• 20% off for your friends and family too! 👯‍♀️
• Wagestream: access your earned pay when you need it and manage your finances. 💰
• Paid-for qualifications to boost your skills. 💡
• Discounts on gym memberships. 💪
• Awesome team socials! 🎉
• Pension, 28 days paid holiday, high-street shopping discounts, and free shares! 🎁
• A free employee helpline for support with life's ups and downs. 💚

Pay:

• 16–20-year-olds: £10.85 per hour
• 21+ year olds: £12.71 per hour

Join us at M&B and be part of a supportive, valued team where you can be yourself and help us make every guest feel truly welcome. Let's create something amazing together! ✨

Key responsibilities

• Offer a warm welcome and farewell to guests, communicating service and product information.
• Provide personalised recommendations to cater to guest preferences.
• Ensure fast, efficient service and professional handling of guest queries and complaints.
• Maintain cleanliness and tidiness of front of house, outdoor, and toilet areas.
• Participate in training and adhere to all brand standards, licensing laws, and company policies.