Bar And Waiting Apprenticeship
The Lock Keeper - Manchester - Pilkington Way, Radcliffe · North West · M26 1AJ
About the role
Join our awesome team and kick-start your career in hospitality! ✨ As a key player in our front-of-house crew, you'll be the friendly face that makes our guests say "wow!" 🤩 Get ready to become a menu master, recommending your absolute faves and sharing your infectious personality to create unforgettable experiences. 💯 With over 13 brands and 1600 spots to explore, your growth potential is HUGE! 🚀
What you'll be doing:
- Making guests feel super welcome and sending them off with a smile. 👋
- Sharing awesome info about our menu, special deals, and events. 📣
- Becoming a guest's go-to by remembering their faves and having great chats. 🗣️
- Making sure everyone's having a blast and getting feedback. 👍
- Serving up fast, efficient service and handling any questions or issues like a pro. ⚡
- Teaming up with your amazing colleagues, sharing tips, and keeping the vibe positive. 🤝
- Sharing your bright ideas in team meetings. 💡
- Keeping our front-of-house, outdoor areas, and loos spotless. ✨
- Diving into all our training, both online and in-person. 🎓
- Always following the rules: brand standards, licensing laws, and company policies. 📜
No experience? No problem! 😎 If you've got a warm, helpful attitude, we'll teach you everything you need to know to shine in our busy environment. 🌟
This is a full-time Apprenticeship role where you'll work towards a Hospitality Team Member Level 2 qualification over 15 months. You'll be mentored by our passionate team, gain a nationally recognised qualification, and help us create amazing moments for our guests! 🎉
Your Apprenticeship Perks:
- Learn on the job! No college visits needed. You'll get dedicated support from your Lifetime Learner Coach every 6 weeks, plus an in-workplace mentor. 👩🏫
- Boost your English and Maths skills if needed (Functional Skills). ✍️
- Regular check-ins every 12 weeks with you, your manager, and your coach. 🔄
Why Mitchells & Butlers?
- Endless opportunities for growth – think higher-level apprenticeships once you nail Level 2! 📈
- A massive 33% discount across all our amazing brands. 🍕🍻
- 20% off for your friends and family too! 👨👩👧👦
- Wagestream: Manage your finances and access earned pay when you need it. 💰
- Paid qualifications to boost your skills. 🏆
- Gym membership discounts. 💪
- Epic Team Socials – we work hard, we play hard! 🎉
IMPORTANT: Due to the nature of this role and legal requirements surrounding licensed premises, applicants must be aged 18 or over. This is essential to ensure all aspects of the role can be carried out in compliance with licensing legislation and operational needs.
Key responsibilities
- Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
- Provide personalised recommendations that cater to the specific needs and preference of each guest.
- Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
- Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible.
- Always adhere to brand standards, licencing laws and all company policies and procedures.