Leisure Team Member Apprentice Level 2

About the role

🚀 Leisure Team Member Apprentice @ Pools on the Park, Richmond! 🚀

Ready to kickstart your career in fitness and leisure? GLL is searching for 2 ambitious Apprentices to join our awesome team at Pools on the Park! 🏊‍♀️🏋️‍♂️

This isn't just any apprenticeship; it's your chance to grow with the UK's biggest leisure provider and make a real difference in your community. We're a not-for-profit charity, all about making health and fitness accessible for everyone under our 'Better' brand. Community is our jam, and we want you to be part of helping people live their best, healthiest lives.

What you'll be doing:

Customer Experience:

• Be the go-to person for customer questions about our awesome services and products.
• Help out all sorts of customers with their unique needs.
• Gather customer feedback and handle any queries or complaints like a pro.
• Help out with swimming lessons if you're qualified. 🐠
• Share your knowledge on how exercise boosts health and well-being.
• Guide customers through gym inductions and health checks (qualification dependent).
• Plan and lead exercise sessions to help customers smash their fitness goals. 💪

People Experience:

• Embrace GLL's vision and values – we're all about that community spirit! ✨
• Rock up to all your apprenticeship workshops, meetings, and reviews with your tutor and manager.
• Hit those training and qualification deadlines like a boss! 🏆
• Keep your qualifications sharp with ongoing training.
• Stay in the loop with the latest trends in the leisure world. 📈

Your Apprenticeship Journey:

• You'll dive into an 18-month Leisure Team Member apprenticeship.
• You'll bag these qualifications along the way:
• National Pool Lifeguard Qualification (NPLQ)
• First Aid at Work (Level 3)
• Certificate in Teaching Swimming
• Level 2 Gym Instructor

What's in it for you?

• A starting salary from £20,112.08 up to £30,096.94 (based on your skills & experience).
• The chance to grow your career with tonnes of variety and scope for progression.
• Become a valued member of a fantastic team, working with great colleagues and making a real impact.
• We're all about inclusivity and welcome diversity! 🌈

Come make a difference with us!

Key responsibilities

• Understand the services and products on offer to assist with customer questions and queries
• Support different types of customers with different needs
• Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints
• Plan and deliver exercise sessions to meet customers' health and fitness goals
• Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager

Entry requirements

GCSE in: (Maths (grade 4), English (grade 4))