B&q Tradepoint Customer Advisor Apprentice

About the role

Hey there! 👋 Ready to join a team where you'll be celebrated for being YOU? 🎉 We're on a mission to make B&Q a place that reflects all the awesome communities we're part of, so everyone feels welcome and has a fair shot. 💯

As a TradePoint Customer Advisor, you'll be diving into the world of our traders, becoming their go-to person. Your daily grind will be all about:

• Getting to Know Our Traders: Spotting the cool differences between trade pros and everyday shoppers, and chatting with them like the experts they are. 🤝
• Owning Your TradePoint Crew: Taking charge of your TradePoint members, figuring out what makes them tick, and always going the extra mile to help them crush their goals. 💪
• Mastering Their Business: Through genuine chats and taking the reins, you'll get a handle on what their businesses truly need to succeed. 📈
• Nailing the Daily Wins: Crushing it daily with our four key priorities: Service, Member Focus, Tools & Expertise, and Smooth Setup. ✨
• Spreading the Word on Marketing: Clearly explaining the epic perks of giving marketing consent to our TradePoint members. 📣
• Becoming a Recruitment Pro: Understanding the ins and outs of bringing new members into the TradePoint family and rocking those recruitment chats. 🌟
• Making Shopping a Breeze: Creating a super clear, organized, and easy shopping experience for our members. 🛒
• Staying Sharp: Consistently following our latest trading plans and point-of-sale strategies. 🎯
• Championing Friendly Service: Serving our TradePoint members with a smile, making sure they leave with everything they need to conquer their day. 😊
• Building Connections: Engaging in awesome conversations to build stronger relationships and truly understand what our members are looking for. 🗣️
• Being the Go-To Guru: Knowing about current and future jobs so you can recommend the absolute best products and services to help them out. 🛠️

We also know that feeling good is personal, and we're here to help you be your best self with a wicked range of benefits:

• Sweet Pay: A notional hourly rate of £13.10 💰
• Awesome Pension: An award-winning pension scheme to set you up for the future. 🏛️
• Share the Success: ShareSave options to give you a stake in our journey. 📈
• Loads of Holiday: A generous 6.6 weeks of holiday to recharge and explore! 🏖️
• Support When You Need It: An Employee Assistance Programme for that extra bit of help. 💚
• Shopping Perks: Exclusive employee discounts to save you cash. 💸
• Wellbeing First: A whole heap of colleague wellbeing benefits to keep you feeling your best. ✨

As a Customer Advisor, you'll also be working towards a Level 2 Customer Service Practitioner qualification as you grow with us! 🎓

Key responsibilities

• Identify and engage with trade customers and TradePoint members, understanding their needs.
• Take ownership of delivering daily priorities including Service, Member, Tools, and Set up.
• Explain benefits and gain marketing consent from TradePoint members.
• Implement recruitment strategies and discuss the TradePoint proposition with potential new members.
• Serve members in a friendly manner, building relationships and recommending suitable products and services.