Apprentice It Engineer

About the role

IT Support & Workshop Assistant 🛠️💻

Are you a tech-savvy individual ready to kickstart your career? We're looking for a motivated and organized IT Support & Workshop Assistant to join our dynamic team! This is your chance to gain hands-on experience across a range of IT functions, from customer service to hardware and software support.

What you'll be doing:

• Answering incoming calls, taking clear messages, and connecting callers to the right people. 📞
• Managing emails professionally – sending, receiving, and responding. 📧
• Greeting visitors warmly at reception and providing top-notch customer service. 👋
• Booking customer equipment into our workshop and keeping detailed job records. 📝
• Lending a hand with diagnosing and fixing computer hardware and software issues. 🔧
• Chatting with customers about repairs, quotes, and any techy questions they have. 💬
• Setting up, configuring, and testing brand-new computers and IT gear. ✨
• Helping with stock management: receiving deliveries, organizing, and tracking inventory. 📦
• Keeping our workshop clean, tidy, and safe for everyone. ✅
• Learning to provide essential first-line technical support to our business clients. 🚀
• Supporting experienced engineers with installations, IT projects, and system rollouts. 🏗️
• Potentially visiting customer sites as your skills and confidence grow. 🚗💨

If you're eager to learn, passionate about technology, and enjoy helping people, we want to hear from you! Apply now to join our awesome team! 🎉

Key responsibilities

• Answer incoming telephone calls, take accurate messages and direct calls.
• Welcome customers to the reception area and provide professional customer service.
• Assist with diagnosing and repairing computer hardware and software faults.
• Prepare, configure and test new computers and other IT equipment.
• Assist with stock control, including receiving deliveries and maintaining accurate stock records.

Entry requirements

GCSE in: (English Language (grade 4/C), Maths (grade 4/C))