It Apprentice

About the role

Junior IT Support Specialist (Apprenticeship) 🚀

Are you ready to dive headfirst into the exciting world of IT? We're on the hunt for a bright, motivated individual eager to learn and grow with us as a Junior IT Support Specialist! This apprenticeship is your ticket to gaining real-world experience, picking up essential IT skills, and working towards valuable certifications. 🧑‍💻

What You'll Be Doing:

• User Support Superstar: Help us manage daily requests from our amazing user community, making sure everyone's tech issues are sorted out pronto! ✨
• IT Service Guru: Get hands-on with setting up and installing vital IT services for our users.
• Onboarding/Offboarding Champion: Work closely with our IT Analysts to manage the seamless setup and decommissioning of user accounts and equipment for new starters and leavers. 🤝
• Remote Site Navigator: Collaborate with IT Analysts to ensure our remote sites are running smoothly.
• Software & Security Sentinel: Assist in maintaining and deploying software updates and crucial security patches across all our PCs, laptops, and servers. 🛡️
• Access Controller: Support IT Analysts in managing folder and system access for all users.
• Tech Setup & Tracking: Get everything set up, deployed, and meticulously asset-recorded for all our technology equipment, from PCs and phones to tablets and more! 📱💻
• Site Visit Explorer: Be ready to attend site visits when needed to provide on-the-ground support.
• Apprentice Learner: Actively learn key IT skills that will help you conquer modules in both your Apprenticeship curriculum and Vocational Course. 📚
• Admin Ace: Ensure all administration tasks are completed accurately and in line with our standard company procedures. ✅
• Problem Reporter: Accurately report any problems or failures according to the company's established procedures. 📝

What We're Looking For:

• A passion for technology and a desire to learn! 🔥
• Great communication and interpersonal skills.
• A proactive and problem-solving attitude.
• Ability to work as part of a team and independently.

Ready to kickstart your IT career? Apply now! 🌟

Key responsibilities

• Assist in managing day-to-day requests from the user community
• Assist in the provision and installation of IT services and equipment
• Perform maintenance and deployment of software and security patching
• Support IT Analysts in managing starters, leavers, and system access
• Liaise with IT Analysts to manage remote sites

Entry requirements

GCSE in: (English (grade 4/C), Maths (grade 4/C))