It Apprentice

About the role

IT Service Desk Apprentice 🚀

Ready to kickstart your career in tech? We're looking for an enthusiastic IT Service Desk Apprentice to join our awesome ICT team! You'll be the first point of contact for all things IT, helping our users by diagnosing and fixing issues with their tech, systems, and apps. 💻📱

What you'll be doing:

• Providing top-notch 1st line IT support for all incoming requests. 📞
• Troubleshooting and resolving IT, system, and application problems. 🛠️
• Managing support tickets from start to finish, keeping users in the loop every step of the way. 📣
• Helping build and maintain our ICT knowledge base with helpful guides and instructions. 📚
• Getting hands-on experience assisting with hardware, software, and infrastructure projects.
• Learning from experienced ICT pros and leveling up your technical skills. 🧠
• Attending training sessions, completing coursework, and keeping your apprenticeship learning on track.
• Meeting regularly with your mentor and actively participating in your development.
• Becoming a whiz at ODS services and being a valuable member of the ICT team. ✨

This is an amazing opportunity to gain real-world experience, develop your expertise, and become a key player in our digital world. Apply now and let's build something cool together! 😎

Key responsibilities

• Provide 1st line IT support for issues and queries.
• Follow support requests through to completion, keeping users updated.
• Contribute to and maintain the ICT knowledge base.
• Assist with the implementation of hardware, software and infrastructure projects.
• Attend training, complete coursework, and maintain apprenticeship learning records.

Entry requirements

GCSE in: (English (grade 4), Maths (grade 4))