Customer Service Apprenticeship - Barnsley Specsavers

About the role

Job Title: Customer Experience Champion 🌟

Are you ready to be the friendly face and voice that makes our customers' day? We're looking for motivated individuals to join our team and create awesome experiences for everyone who walks through our doors or calls us up! 🚀

What you'll be doing:

• Expert Advice Giver: Become a go-to for our customers, offering top-notch guidance and support. You'll be helping them find exactly what they need! 💡
• Welcoming Ambassador: Extend a warm, genuine welcome to every customer stepping into our store. Make them feel right at home! 👋
• Order Master: Take charge of processing and managing customer orders with speed and accuracy. 📦
• Phone Superstar: Handle incoming calls efficiently and professionally, providing clear information and solutions. 📞
• Information Guru: Keep customers in the loop about their hearing aids or glasses – whether they're ready for pickup or experiencing a slight delay. You'll be their trusted source of updates! 👓👂

If you're enthusiastic, great with people, and ready to make a positive impact, we want to hear from you! ✨

Key responsibilities

• Provide customer advice
• Welcome customers
• Process orders
• Answer telephone calls
• Inform customers on order status