Group 1 Van Centre Norwich Service/parts Advisor Apprenticeship
Group 1 Automotive · East Of England · NR2 4LX
About the role
Are you ready to kickstart your career and become a customer service superstar? 🌟 We're on the hunt for a motivated and energetic Customer Service Advisor Apprentice to join our awesome Service Department! 🎉
This isn't your average desk job. You'll be at the heart of our business, making sure our customers have an amazing experience and keep coming back for more. 👋 Think of yourself as the friendly face and voice of our brand, working with every department to keep things running smoothly. Every day brings something new, so you'll never be bored! 🚀
What you'll be doing:
- Customer Service Excellence: 🗣️ Arranging bookings, chatting with customers in person and on the phone, and keeping them in the loop from start to finish.
- Admin Ace: 📝 Handling all the important paperwork, creating invoices, and sorting out warranty claims.
- Team Player Power: 🤝 Working closely with our workshop and management teams to create unforgettable customer moments.
- Sales Savvy: ✨ Helping customers discover cool accessories and service plans that are perfect for them.
We're looking for YOU if you are:
- Outgoing & Confident: You love interacting with people and have a can-do attitude. 😎
- A Problem Solver: You can think on your feet and find the best solutions. 💡
- Passionate: You're genuinely excited about our industry and our brand. ❤️
- Enthusiastic & Eager to Learn: You're ready to dive in and absorb everything. 🌱
- A Team Player: You thrive when working with others. 🧑🤝🧑
- A Great Communicator: You can express yourself clearly and effectively. 💬
- Customer-Focused: You put the customer's needs first. 😊
This is your chance to build a long-term career with major earning and progression opportunities once you nail your apprenticeship. 📈 Ready to join the adventure? Apply now! 💯
Key responsibilities
- Arranging bookings and appointments
- Communicating with customers face to face and on the phone
- Completing relevant administrative paperwork and preparing invoices
- Liaising with internal departments, including workshop and management
- Assisting with the sale of accessories and service plans
Entry requirements
GCSE in: (English (grade 9-4), Maths (grade 9-4))