Bar And Waiting Apprenticeship
Iford Bridge Tavern - Bournemouth · South West · BH6 5RG
About the role
Join the Sizzling Pub & Grill fam! 🍻 We're one of the UK's faves, serving up good times from breakfast to the big game. If you're ready to bring your A-game and join a team that welcomes everyone with open arms, we want you! ✨
This is your chance to totally level up your skills and nab a qualification, all while being at the heart of the community. 💯
IMPORTANT: Due to the awesome responsibility of this role, including independent alcohol sales and working in licensed premises, you must be 18 or over to apply. This ensures we can all smash it while sticking to the rules. 📜
As part of our front-of-house crew, you'll be the smiling face that makes our guests want to come back for more! 😄 You'll be a menu whizz, sharing your fave dishes, and injecting your unique personality into every interaction. Get ready to create some epic guest moments! 🌟
With over 13 brands and 1600 locations, the opportunities to learn and grow are literally endless. 🌱
What you'll be doing:
- Be the first point of contact, bringing the vibes with a warm welcome and farewell. 👋
- Nail our menu and special offers, dropping personalised recommendations like a pro. 🎤
- Remember our regulars and build awesome connections. 🥰
- Make sure everyone's having a blast and get their feedback. 💯
- Handle any queries or issues super quickly and professionally. ⚡
- Keep the communication flowing with the whole team – we're all about supporting each other! 🙌
- Share your brilliant ideas in team meetings. 💡
- Keep our front-of-house, outdoor, and toilet areas looking spot on. ✨
- Dive into all our training – online and in-person! 📚
- Always follow our brand standards, licensing laws, and company policies. 👮
No experience? No worries! If you've got a warm, helpful attitude, we'll teach you everything you need to know to crush it. 🚀
You'll be working towards a Hospitality Team Member Level 2 Apprenticeship over 15 months. Alongside our amazing teams, you'll get a nationally recognised qualification, help run the place, and create unforgettable moments! 🎉
Your apprenticeship includes:
- Work-based training – no boring college days! We've got face-to-face sessions and remote calls with your dedicated Learner Coach every 6 weeks. Plus, you'll have a super supportive mentor at work. 🧑🏫
- Boost your English and Maths skills with Functional Skills qualifications (if needed). 📚
- Regular catch-ups every 12 weeks to discuss your progress. ✅
Perks of being part of the Mitchells & Butlers crew:
- This is just the beginning! Loads of chances to move up and take on higher-level apprenticeships. 🪜
- A massive 33% discount across ALL our brands! 🤩
- 20% off for your friends and family too! 👨👩👧👦
- Wagestream – your financial toolkit to manage your money and access earned pay when you need it. 💸
- Paid qualifications to boost your career. 🎓
- Discounts on gym memberships. 💪
- Team Socials – work hard, play harder! 🥳
Closing Date: This is a guide; we might close applications early if we find the perfect candidate. Don't miss out! ⏳
Qualification: Food and Beverage Team Member Level 2 including Functional Skills in maths and English.
Key responsibilities
- Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
- Provide personalised recommendations that cater to the specific needs and preference of each guest.
- Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
- Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible.
- Participate in all in-house training, e-learning and the completion of assigned learning modules, and adhere to brand standards, licencing laws and all company policies and procedures.