Apprentice Team Leader
Red Cat (Greasby) · North West · CH49 3AT
About the role
Ready to level up? 🚀 As an Apprentice Team Leader with Community, you're the spark that ignites our front-of-house teams! 🔥 Your passion for awesome customer experiences and ability to motivate others are key to making every guest feel like a VIP. ✨ You’ll be the go-to person, ensuring your team nails service and leaves customers buzzing with a 5-star experience. 🌟 But it's not just about serving drinks and food – your creativity can run wild! 🎨 Think epic quizzes, killer music nights, and events that bring our amazing community closer together. 🎶
Community Pubs are where locals connect, stories unfold, and friendships are forged. We’re the heart of the neighbourhood, backed by the legendary Greene King. 🥰 We’re all about creating a welcoming, lively, and character-filled vibe with delicious food, trusted drinks, and genuine hospitality that’s always authentic and proudly local. We're not just a pub; we're a place to belong. 💖
As an Apprentice Team Leader, you'll be:
- Delivering unforgettable experiences that make customers want to come back again and again. 🥰
- Stepping up to lead and problem-solve when the management team isn't around. 🦸
- Mastering the art of juggling tasks and keeping the team in sync during even the busiest shifts – smooth operations are your jam! ⏰
- Keeping our bar safe, legal, and sparkling clean, tackling any issues head-on with speed and safety. 🧼
What you'll bring to the table:
- An eagle eye for detail – we’re talking perfect pint pours every time! 🍺
- Being the ultimate role model, inspiring your team with top-notch service and a genuinely warm welcome for everyone. 👋
- The ability to think fast and pivot like a pro when unexpected challenges pop up. ⚡
- A killer can-do attitude and a true team-player spirit. 🙌
We’ve got your back with awesome perks:
- Discounts galore! 🤑 33% off for you and 15% for your favourite people across all our brands.
- Total well-being support: Free employee assistance program for your mental, financial, and legal needs. 🧘♀️
- Family-friendly policies: Enhanced maternity and paternity support. 🍼
- Menopause Friendly Employer. 🌟
- Weekend getaways: 50% off for you and 25% for loved ones at Greene King Inns and hotels. 🏨
- Refer-a-friend bonus: Hook up your pals and earn up to £1,500! 💰
- Wagestream: Access your earned wages before payday for those unexpected moments. 💨
- Retail perks: Up to 30% off at Superdrug and exclusive Three Mobile discounts, plus more! 🛍️
Your Apprenticeship Journey:
- Learn on the job: No boring college days! Your training is work-based, with face-to-face sessions and remote check-ins every 6 weeks with your dedicated Learner Coach. Plus, you'll have an in-house mentor. 🧑🏫
- Essential skills: Gain valuable Functional Skills in English and maths if you need them. 📚
- Regular feedback: Get reviewed every 12 weeks with your coach and manager to celebrate your wins and map out your growth. 📈
CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG.
We’re all about building a culture where everyone feels welcome, valued, and empowered to shine. ✨
*Closing date is a guide – we might find our superstar sooner!*
Hospitality Supervisor Apprenticeship - Food and Beverage Level 3 (includes Functional Skills in maths and English)
Key responsibilities
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Deputise for the management team and resolve any issues that arise in their absence.
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.