Apprentice Business Administration And Operations Level 3

About the role

🚀 Apprentice Administrator 🚀

Are you ready to kickstart your career and gain real-world experience? We're looking for an enthusiastic Apprentice Administrator to join our dynamic team! This is your chance to work towards a nationally recognised apprenticeship standard while getting hands-on experience in all things office admin, order processing, invoicing, and making sure our orders get to where they need to be. You'll be trusted with important tasks, and our supportive team and training provider will be there for you every step of the way. As you grow, you'll dive into three key areas of our business:

✨ General Administration ✨

• Be the friendly first point of contact – answering calls, emails, and general queries, and learning to direct them like a pro. 📞
• Master diary management, scheduling meetings, and coordinating appointments. 🗓️
• Keep our filing systems (both physical and digital) super organised and easy to access. 📁
• Draft and format professional correspondence, letters, and documents, with feedback to boost your confidence. ✍️
• Provide essential administrative support to our Managers and the wider team. 🤝
• Help keep an eye on office supplies and chat with our suppliers. 📦
• Support the organisation of meetings and events – think agendas, minutes, and all the logistics! 🥳
• Learn about our ISO 9001 quality management system and help keep compliance records in check. ✅
• Handle sensitive and confidential information with care, following GDPR and company policy. 🔒

📦 Order Processing, ERP & Invoicing 📦

• Learn to process supplier and purchase orders on our Odoo ERP system. 💻
• Match purchase orders, delivery notes, and supplier invoices, and learn to spot any differences. 🧐
• Build up order records on the ERP system and track them from start to finish, including invoicing. 📈
• Get exposure to basic stock and inventory record-keeping. 💡

🚚 Order Preparation, Packing & Shipping 🚚

• Learn to prepare customer orders for dispatch – picking, packing, and labelling with precision. ✅
• Book shipments with couriers/freight providers and get to grips with the paperwork involved. 📄
• Help track outbound shipments and learn how to sort out any delivery hiccups. 🗺️
• Discover the best ways to pack sensitive electronic components safely for transit. 🛡️
• Keep our despatch records on the ERP system up-to-date as you build your skills. 💯

We can't wait to see you shine! ✨

Key responsibilities

• Provide general administrative support and act as a first point of contact for business enquiries.
• Process supplier and purchase orders using the ERP system, including invoicing and tracking.
• Prepare, pack, and coordinate the dispatch of customer orders, managing shipments and resolving issues.
• Maintain accurate physical and digital filing systems and other business records.
• Support compliance with quality management systems and handle confidential information appropriately.

Skills