It Apprentice

About the role

🚀 IT Support Apprentice: Launch Your Tech Career! 🚀

Ready to dive into the exciting world of IT? We're on the hunt for a motivated and enthusiastic IT Support Apprentice to join our awesome team! This isn't just any job; it's your golden ticket to kick-start a career in tech while getting serious hands-on experience in a fast-paced business setting. 🌟

Working super close with our IT Manager, you'll get top-notch mentoring and a front-row seat to all sorts of cool technologies, systems, and projects. You'll be a vital part of keeping our team connected and productive, all while leveling up your technical skills and becoming a pro in no time. 💯

What You'll Be Doing:

• Be the go-to for 1st and 2nd line IT support for everyone in the company. 🤝
• Tackle and solve hardware, software, network, and user account puzzles. 🧩
• Help set up and get new laptops, desktops, mobile devices, and all the cool accessories ready to go. 💻📱
• Support new team members getting set up and help those moving on. 👋
• Keep track of all our IT gear and help with asset management. 🗄️
• Team up with the IT Manager on exciting IT projects and system upgrades. 🚀
• Get involved with managing Microsoft 365, Active Directory, and other key business systems.
• Be a security champ and help us keep our IT environment locked down tight. 🔒

What You'll Bring:

• A genuine passion for IT and all things tech! 🔥
• Awesome communication and people skills – you love helping others.
• Great organisational skills and the ability to juggle tasks like a pro. 🤹
• A positive vibe and a thirst to learn new things every single day. ✨
• Sharp problem-solving abilities and an eye for detail. 👀

Bonus Points (Not Essential, But Awesome to Have!):

• Familiarity with Windows 11 and Windows Server environments.
• Experience with Active Directory and managing user accounts.
• Knowledge of Microsoft 365 (Exchange Online, SharePoint, OneDrive).
• A grasp of basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, switches, routers).
• A peek into SQL and SQL Server.
• Experience with Sage 200 and Sage CRM.

What You'll Gain:

• One-on-one mentoring from our experienced IT Manager. 🧑‍🏫
• Exposure to a massive range of technologies and business systems.
• Real-world, hands-on experience supporting users in a busy environment.
• Chances to contribute to game-changing IT projects and business improvements.
• A recognized IT apprenticeship qualification to boost your resume! 🎓

Key responsibilities

• Provide 1st and 2nd line IT support to users across the business.
• Troubleshoot hardware, software, network, and user account issues.
• Assist with the setup and configuration of laptops, desktops, mobile devices, and peripherals.
• Support user onboarding and offboarding processes.
• Maintain IT equipment inventories and assist with asset management.