Apprentice Team Leader

About the role

🔥 Apprentice Team Leader - Flaming Grill! 🔥

Are you passionate about making people happy and ready to lead a vibrant team? 🙌 At Flaming Grill, we're looking for a motivated Apprentice Team Leader to be the face of our front-of-house energy! You’ll be the go-to person for ensuring our customers have an epic 5* experience, every single time. ✨

Think beyond just great food and drinks! 🍔🍻 You'll be a creative force, helping to organise fun events like quizzes and music nights that bring our community together. 🎉 We’re all about going "all in" – whether it's a last-minute game win, your first pint, or a Tuesday lunch, we turn up the heat to make every visit unforgettable. We serve up your fave drinks, flavour-packed dishes, and smiles that make us the place you can always count on for a good time. 😄

As an Apprentice Team Leader, you will:

• Deliver a heartfelt and unforgettable experience to every customer, every visit. ❤️
• Step up and support the management team, resolving any issues that pop up. 🦸
• Masterfully coordinate the team during busy shifts, ensuring everything runs like a well-oiled machine. ⚙️
• Keep the bar safe, legal, and sparkling clean, tackling any issues swiftly and safely. 🧼

What you'll bring to the team:

• A sharp eye for detail – because every pint deserves perfection! 💯
• Be a star role model, serving up amazing customer care and giving everyone a warm welcome. 👋
• The ability to think fast and adapt to whatever the shift throws your way. 🚀
• A positive vibe and a genuine team-player spirit. 🤝

What’s in it for you? We’ve got you covered!

• Awesome Discounts: 33% off for you and 15% for your loved ones across all our brands. 😋
• Support System: Free employee assistance program for mental health, well-being, financial, and legal advice. You matter to us! 🧠
• Family First: Enhanced, family-friendly maternity and paternity policies. 👨‍👩‍👧‍👦
• Inclusivity: We are a proud Menopause Friendly Employer. 💖
• Getaways: 50% off for you and 25% for your loved ones at our Greene King Inns and hotels. Weekend adventures, anyone? ✈️
• Referral Bonus: Earn up to £1,500 for referring a friend who joins our team! 💸
• Wage Access: Access your wages early with Wagestream for those unexpected moments. 💰
• Retail Perks: Up to 30% off at Superdrug, exclusive discounts with Three Mobile, and more! 🛍️

Your Apprenticeship Journey:

• Work-Based Learning: No college needed! You'll learn on the job with face-to-face sessions and remote calls with your dedicated Learner Coach every 6 weeks. Plus, a mentor right here in the workplace! 🧑‍🏫
• Skills Boost: Gain Functional Skills in English and maths, with personalised support (if needed). 📚
• Regular Check-ins: Reviews every 12 weeks with you, your manager, and your Learner Coach, packed with feedback. 🗣️

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We're committed to building a culture where everyone feels welcome, valued, and can truly thrive. Inclusion is at the heart of everything we do – for our people, our customers, and our communities. 🌍

Key responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.