Apprentice Team Leader

About the role

Apprentice Team Leader with Community Pubs 🚀

Ready to level up your leadership skills and be the vibe of your local neighbourhood pub? As an Apprentice Team Leader, your energy and passion for making people happy are exactly what we're looking for! You'll be the go-to person for our awesome front-of-house teams, ensuring everyone's on point and delivering 5-star experiences that make customers say "wow"! ✨

But it's not just about killer service and tasty food and drinks. We're all about creating a buzzing atmosphere! From epic quizzes to legendary music nights, your creative spark and organizational superpowers can bring our community even closer. 🎶

Community Pubs are the heart of local life – places where friendships are forged, stories are swapped, and real connections are made. Backed by Greene King's legendary pub heritage, we're all about being welcoming, familiar, lively, and full of character. Think great value grub, trusty drinks, friendly faces, and genuine hospitality. We deliver an authentic, inclusive, and proudly local experience. Community Pubs are more than just spots to visit – they're places to *belong*. 🏡

As an Apprentice Team Leader, you will:

• Deliver unforgettable, heartfelt experiences for every customer, every single time. ❤️
• Step up and cover for the management team, handling any situations that pop up. 🦸
• Master the art of keeping a busy shift running smoothly, like a well-oiled machine. ⚙️
• Ensure our bar is always safe, legal, and spotless, tackling any issues pronto! ✅

What you'll bring to the crew:

• A sharp eye for detail – making sure every drink is poured to perfection. 🍻
• Be the ultimate role model, serving up amazing service and warm welcomes. 🤗
• The ability to think fast and pivot when challenges arise during a busy shift. 🧠
• A positive, "can-do" attitude and a true team player spirit. 🌟

Your rewards for crushing it:

• Awesome Discounts: 33% off food & drink for you, 15% for your loved ones across all our brands! 💰
• Support System: Free Employee Assistance Program for mental health, well-being, financial, and legal advice. You matter! 💚
• Family Friendly: Enhanced maternity and paternity policies.
• Menopause Friendly Employer. 💖
• Getaway Perks: 50% off at Greene King Inns and hotels for you, 25% for your loved ones – weekend breaks, anyone? ✈️
• Refer a Friend: Earn up to £1,500 when you refer someone who lands a role! 🤝
• Wage Access: Wagestream – get a slice of your wages before payday for those unexpected moments. 💸
• Retail Raves: Up to 30% off at Superdrug, exclusive Three Mobile deals, and more! 📱🛍️

Your Apprenticeship Journey:

No college commutes needed! Our apprenticeships are all about learning on the job. You'll get work-based training with a mix of in-person sessions and remote calls with your dedicated Lifetime Learner Coach every 6 weeks. Plus, you'll have a workplace mentor guiding you. You'll also get support to gain Functional Skills in English and Maths if needed. Regular 12-week reviews with your coach and manager mean you'll always be on track for success. 💯

WE'RE BUILDING PLACES WHERE EVERYONE FEELS WELCOME, SAFE, AND LIKE THEY BELONG.

Inclusion is at the core of everything we do – for our people, our customers, our communities, and our operations. We're creating a culture where everyone feels valued and can truly thrive. 🌈

Key responsibilities

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts.
• Ensure the bar is always safe, legal, and clean, dealing with issues promptly.