It Help Desk Support Specialist Apprentice

About the role

🚀 IT Support Specialist 🚀

Ready to dive into the world of tech and become our go-to person for all things IT? We're looking for a sharp and driven individual to join our team and provide top-notch support for our Windows and Mac desktops, plus the entire Microsoft 365 suite! 💻✨

What you'll be doing:

• Be the hero for our users, offering end-to-end support for their Windows and Mac devices. 🦸‍♀️
• Master the Microsoft 365 suite, including OneDrive, Outlook, Teams, Word, Excel, and SharePoint. 📧📊
• Manage user accounts, permissions, and groups like a pro using Active Directory and Azure AD (Entra ID). 🔑
• Tackle hardware challenges with laptops and PCs, and troubleshoot basic networking issues (think Wi-Fi, VPN, DHCP/DNS). 🌐
• Be the first line of defense for password resets and MFA enrolments. 🔒
• Ensure all our workstations are always up-to-date, compliant, and patched. ✅

What you'll need:

• A passion for technology and problem-solving. 🤔💡
• Familiarity with Windows and Mac operating systems.
• Understanding of the Microsoft 365 ecosystem.
• Basic knowledge of Active Directory and Azure AD (Entra ID).
• A knack for helping people and a positive attitude! 😊

Join us and grow your IT career! 🌱

Key responsibilities

• Provide end-to-end support for Windows and Mac Desktops and the Microsoft 365 suite.
• Manage user accounts, permissions, and groups via Active Directory and Azure AD.
• Tackle hardware problems and basic networking issues.
• Assist with password resets, MFA enrolment, and ensuring workstations remain compliant.