Apprentice Team Leader

About the role

Apprentice Team Leader @ Hungry Horse 🍔🍻

Ready to level up your leadership game? 🚀 As an Apprentice Team Leader at Hungry Horse, your vibe, passion for awesome customer experiences, and knack for motivating people are exactly what we’re looking for! You’ll be the go-to person for our front-of-house crew, making sure everyone’s on point and delivering those 5-star moments our customers love. ✨

But it’s not just about serving up delicious food and drinks! 💯 Got ideas for killer quizzes or epic music nights? Your creativity and organizational wizardry can bring our community together and make our pub the ultimate hangout spot. 🎉

What you'll be doing:

• Making every customer’s visit unforgettable with a genuinely warm welcome. 🥰
• Stepping up for management when they’re not around, solving problems like a pro. 🦸‍♀️🦸‍♂️
• Keeping the team flowing smoothly during those busy shifts, ensuring everything’s on track. ⏰
• Keeping the bar safe, legal, and sparkling clean, tackling any issues head-on. ✅

What you'll bring to the table:

• An eagle eye for detail – making sure every drink is poured perfectly. 🍺
• Being the ultimate role model for amazing service and a friendly face for everyone. 👋
• Quick thinking and adaptability to conquer any challenge that pops up. 🧠
• A positive, can-do attitude and a true team player spirit! 🙌

Why you'll love it here:

• Sweet Discounts: 33% off food and drink for you, 15% for your loved ones. 😋 Plus, 50% off at Greene King Inns & Hotels for your getaways! ✈️
• Support Squad: Free access to an employee assistance program for mental health, well-being, financial, and legal advice. We’ve got your back. 🤝
• Family First: Enhanced, family-friendly maternity and paternity policies. 👨‍👩‍👧‍👦
• Refer a Friend: Earn up to £1,500 for recommending awesome people like yourself! 💰
• Wagestream: Access your earned pay before payday for those unexpected moments. 💸
• Retail Perks: Up to 30% off at Superdrug and other exclusive discounts! 🛍️

Your Apprenticeship Journey:

• No boring college classes! It's all work-based training with face-to-face sessions and remote calls with your dedicated Learner Coach. 💻
• You'll have a supportive mentor right here in the pub. 🧑‍🏫
• Get your English and maths Functional Skills sorted (if needed!) with personalized support. 📚
• Regular 12-week reviews with your coach and manager to track your progress. 📈

Join us in creating spaces where everyone feels welcome, safe, and like they truly belong. We're all about inclusion – for our people, customers, and communities! 💖

Key responsibilities

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues in their absence.
• Organise and coordinate the team during busy shifts.
• Ensure the bar is safe, legal, and clean, and issues are dealt with promptly.
• Lead front of house teams and ensure high service standards.