Apprentice Team Leader

About the role

Apprentice Team Leader 🚀 | Hungry Horse

Ready to level up your career and lead a vibrant pub team? Hungry Horse is on the hunt for enthusiastic Apprentice Team Leaders who have a knack for making people smile and a passion for awesome customer experiences! ✨

As a key player in our front-of-house crew, you'll be the go-to for motivating your team, ensuring they're prepped to deliver 5-star service that wows every single guest. 🤩 But it's not just about food and drinks – your creative flair can spark fun events, from epic quizzes to buzzing music nights, bringing our amazing community even closer. 🎶

We’re famous for our sizzling steaks, Sunday roasts, and a killer line-up of drinks, all served in a place where families can eat well for less. Think lively atmosphere, live sport, sun-drenched beer gardens, and play areas for the kids! ☀️🍔🍻

Your Mission, Should You Choose to Accept:

• Serve up genuinely warm and unforgettable experiences for every customer. 🥰
• Step up and support the management team, tackling any challenges that pop up. 💪
• Juggle busy shifts like a pro, keeping the team organised and everything running smoothly. ⚙️
• Champion a safe, legal, and spotless bar, sorting out any issues pronto. 🧼

What You'll Bring to the Table:

• An eagle eye for detail – making sure every drink is spot on! 💯
• Be the ultimate role model, serving up fantastic hospitality and a killer welcome. 👋
• Quick thinking and the ability to roll with the punches during a bustling shift. 🤸
• A positive vibe and a true team spirit! 🙌

The Perks of Joining the Hungry Horse Fam:

• Sweet Discounts: 33% off your food & drink, and 15% for your loved ones across our brands. 💸
• Mental Health Support: Free employee assistance program for well-being, financial, and legal advice. 🧠
• Family-Friendly Benefits: Enhanced maternity and paternity policies. 👨‍👩‍👧‍👦
• Weekend Getaways: 50% off at Greene King Inns and hotels for you, and 25% for your loved ones! 🏨
• Refer-a-Friend Bonus: Earn up to £1,500 for bringing new talent into the fold! 🤝
• Wagestream Access: Get your earned wages before payday when you need it most. 💰
• Retail Rewards: Up to 30% off at Superdrug and exclusive deals with Three Mobile, plus more! 🛍️

Your Apprenticeship Journey:

No boring lectures here! Your learning will be hands-on and work-based, with engaging face-to-face sessions and remote calls with your dedicated Learner Coach every 6 weeks. You’ll also have an in-house mentor to guide you every step of the way. 🎓

You'll gain essential Functional Skills in English and Maths (if needed), and we’ll check in every 12 weeks with reviews involving you, your manager, and your coach.

We’re all about creating welcoming, safe, and inclusive spaces where everyone feels they belong. You'll be joining a culture that values every single person. 💖

Key responsibilities

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during a busy shift.
• Ensure the bar is always safe, legal, and clean, dealing with issues promptly.