It Support Apprentice

About the role

🚀 Join Our Alpha Tracker Support Squad! 🚀

Are you a tech-savvy problem-solver looking for a dynamic role? Alpha Tracker is seeking enthusiastic individuals to join our awesome Support Team! If you're ready to dive into the world of software and help our users thrive, this is the gig for you. 😎

What You'll Be Doing:

• 📞 Be the Voice of Alpha Tracker: Handle customer questions and requests via phone and email, providing top-notch service.
• ✅ Ticket Master: Log, track, and update support tickets, ensuring every issue is addressed.
• 🔧 Troubleshoot Like a Pro: Investigate and resolve common software glitches and bugs.
• 💡 Empower Our Users: Guide customers on how to effectively use Alpha Tracker and its cool related applications.
• 🤝 Team Player: Escalate tricky or complex issues to our senior experts when needed.
• 🧪 Quality Control: Test out software updates and new features to make sure they're flawless.
• 🛠️ Support Installations: Assist with software upgrades and installations to keep everything running smoothly.
• 📚 Knowledge Creator: Help build and maintain helpful support documentation for our users.
• 📝 Data Steward: Keep customer records accurate and up-to-date.
• 🌐 Collaborate: Work closely with our Development and Project teams to deliver the best experience.

Ready to make an impact? Apply now! ✨

Key responsibilities

• Respond to customer queries by phone and email
• Log, manage and update support tickets
• Investigate and resolve common software issues
• Help customers use Alpha Tracker and related applications
• Escalate complex issues to senior colleagues

Entry requirements

GCSE in: (Maths (grade 4-9), English (grade 4-9))