Housing Apprentice

About the role

🚀 Housing Apprentice 🏡

Ready to dive into a role that's all about community and making a difference? As a Housing Apprentice, you'll be joining our awesome Neighbourhoods Team, getting stuck into the day-to-day management of tenancies. This isn't your average desk job – it's a dynamic role packed with hands-on experience across all the key areas of housing management. Get ready to learn, grow, and contribute! ✨

What You'll Be Doing:

• Helping us smash tenancy management, neighbourhood services, customer support, and tenancy sustainment across the team. 🤝
• Teaming up with Neighbourhood and Priority Support Officers to manage tenancies, keep neighbourhoods looking sharp, and help customers thrive in their homes. 🏘️
• Shadowing experienced colleagues on tenancy visits, estate inspections, compliance checks, and neighbourhood walkabouts – you'll learn to spot property conditions and tenancy standards like a pro! 👀
• Identifying tenancy breaches, vulnerabilities, safeguarding concerns, and support needs, and knowing who to loop in when needed. 🚨
• Assisting with customer enquiries and referrals, pointing people towards the right internal and external support services. 🗺️
• Becoming a whiz in housing-related issues like tenancy sustainment, welfare support, safeguarding, and domestic abuse, understanding how they impact our customers and communities. 🧠
• Providing admin magic – think scheduling appointments, drafting correspondence, and keeping our housing management and CRM systems updated with top-notch accuracy. 💻
• Collaborating with your team, partner agencies, and local services to create positive outcomes for everyone. 🌐
• Using digital tools, customer insights, and data to boost our service delivery, all while smashing your apprenticeship learning, training, and coursework. 📚

Join us and build a rewarding career in housing! 🎉

Key responsibilities

• Assist in the day-to-day management of tenancies and neighbourhood services.
• Accompany colleagues on tenancy visits, estate inspections, and walkabouts to assess property conditions.
• Support the identification of tenancy breaches, vulnerabilities, and safeguarding concerns, escalating issues as required.
• Assist with customer enquiries and referrals, signposting to relevant support services.
• Support administrative activities including preparing correspondence and maintaining accurate records using housing management and CRM systems.