Apprentice Receptionist/administrator

About the role

Reception & Customer Service Superstar 🌟

Ready to be the friendly face and voice of our awesome organisation? We're looking for a Reception & Customer Service whiz to join our team!

What you'll be doing:

• Be the Ultimate Greeter: Welcome everyone – from visitors and learners to staff and external peeps – with a big, professional smile! 😄
• Reception Rockstar: Keep our reception area looking fly – clean, organised, and always ready to impress. ✨
• Master of Communication: Handle enquiries in person, on the phone, and via email. You'll be the go-to person for directing folks and keeping our CRM sharp! 📱📧
• Security Savvy: Manage visitor sign-ins, issue badges, and make sure everyone's safe and sound by following our safeguarding, security, and health & safety vibes. 🛡️
• Learner's First Point of Contact: Give potential learners the lowdown on apprenticeships, 16-19 courses, adult skills, and community learning. You'll be in the know about all our cool courses! 📚
• Stay Informed: Keep up-to-date with our curriculum so you can dish out accurate info like a pro.

Communication & Admin Extraordinaire:

• Inbox Hero: Tame those shared email inboxes, respond to routine questions, and forward messages like a boss. 📬
• CRM Champion: Tackle CRM enquiries, guiding people to the right colleague.
• Admin Ace: Provide top-notch administrative support to your teammates, juggling tasks like a pro.
• Meeting Mastermind: Take minutes that are on point! ✍️
• Record Keeper: Maintain accurate records, staying on top of data protection rules. 🔒
• Room Wrangler: Help book and prep meeting and teaching rooms.
• DBS Duty: Process DBS applications.
• Mail Maven: Handle incoming and outgoing post and deliveries. 📦

Learner Support Superstar:

• Evidence Expert: Gather and check learner evidence.
• Exam Invigilator: Lend a hand with exam invigilation.

Compliance & General Awesomeness:

• Confidentiality King/Queen: Handle sensitive information with the utmost discretion. 🤫
• Policy Pro: Follow all our organisational policies – safeguarding, equality & diversity, health & safety, and data protection are non-negotiable! ✅
• Brand Ambassador: Act professionally and represent our organisation's values and reputation like a true star. ⭐
• Team Player: Take on other reasonable duties as needed.

Our Values are Your Values! We live and breathe Collaboration, Growth, Excellence, and Innovation. We'll help you shine in these areas, and your day-to-day commitment to these behaviours is key. We also expect a strong commitment to Promoting Equal Opportunities and ensuring the safeguarding and welfare of our learners and staff. 💖

Key responsibilities

• Welcome and assist visitors, learners, staff, contractors and external stakeholders.
• Manage the reception area, ensuring it is clean, organised and presentable.
• Respond to enquiries in person, by telephone and via email.
• Provide administrative support to colleagues and maintain accurate records.
• Support with gathering and checking learner evidence and exam invigilation.

Entry requirements

GCSE in: (English (grade 4 (or Level 2 equivalent)), Maths (grade 4 (or Level 2 equivalent)))