It Support Apprentice

About the role

IT Support Technician 🧑‍💻 | Join Our Dynamic Team!

Are you an IT whiz ready to dive headfirst into the exciting world of tech support? We're looking for a motivated individual to join our crew and help keep our clients' systems running smoothly. If you're passionate about hardware, love solving tech puzzles, and enjoy working with people, this could be your next big move! 🚀

What You'll Be Doing:

• Hardware Guru: Get hands-on with desktop and server hardware – from setting up new gear to delivering it to client locations. Think of yourself as a tech architect! 🏗️
• Data Centre Explorer: Venture into data centres to install racks, servers, storage, and network devices. It's like a tech playground! 🏢
• Problem Solver: Diagnose and fix faulty equipment, then get it back up and running by installing and configuring hardware and software. You're the tech detective! 🕵️‍♀️
• User Champion: Be the go-to person for first-line user support, tackling requests both on-site and over the phone. Heroes needed! 💪
• On-Site Specialist: Travel to client sites across England to resolve issues that need your physical presence and contribute to exciting project work. Adventure awaits! 🗺️
• Team Player: Jump in and support your colleagues, especially during busy times. We're all in this together! 🤝
• Road Warrior: Be ready for potentially long periods away from home and extended travel times – it's all part of the journey! ✈️
• Project Partner: Collaborate with the team to successfully deliver projects from start to finish. Teamwork makes the dream work! ✨

What You'll Bring to the Table:

• Experience: 1-2 years in a 1st Line, client-facing support role is a must. 💯
• Education: An IT degree (minimum 2:2 classification) or equivalent. 🎓
• Certifications: MCP, MCITP, A+, and CCENT are highly valued.
• Hardware Know-How: Solid understanding of PCs, Laptops, Servers, and Printers. 🖨️
• Bonus Skills: Experience with Windows Server (2008, 2012), Networking, Active Directory, Apple/MAC devices, and Citrix is a plus! 🍎
• OS Expertise: Excellent knowledge of desktop operating systems (XP, Vista, Windows 7, 8 & 10), MAC OSX, and Microsoft Office. 💻
• Peripheral Pro: Experience installing and configuring peripheral devices like Network Printers, ADSL Routers, and LAN Switches.
• Data Centre Savvy: Experience in data centres is recommended.
• CCNA: A CCNA certification would be a great addition!

Your Superpowers (Personal Qualities):

• Team Spirit: You're a natural collaborator and love working as part of a unit. 🌟
• Communication King/Queen: You can chat effectively, both verbally and in writing, with anyone. 🗣️✍️
• Client Whisperer: You can communicate technical concepts clearly to clients and colleagues at all levels. 👂
• Proactive & Confident: You take initiative, drive improvements, and spot opportunities to make things better for our clients. 💡

If you're ready to level up your career and join a supportive, forward-thinking team, hit that apply button! We can't wait to hear from you! 🎉

Key responsibilities

• Configure, install, and build desktop/server hardware and network devices.
• Troubleshoot and repair faulty hardware and software.
• Resolve first-line user support requests remotely and on-site.
• Travel to client sites for on-site issue resolution and project works.
• Collaborate effectively within a team to deliver projects and support colleagues.

Entry requirements

GCSE in: (English (grade 4/C and above), Math (grade 4/C and above))