Business Administration Apprentice

About the role

Front of House & Customer Experience Specialist 🌟

Ready to dive into the world of wellness? We're looking for enthusiastic individuals to join our team as Front of House & Customer Experience Specialists! This is your chance to be the first point of contact for our amazing clients, ensuring their journey with us is nothing short of exceptional. 💆‍♀️💖

What You'll Be Doing:

• Greeting & Welcoming: Be the friendly face that welcomes every client with a warm smile and professional service. 👋😊
• Appointment Rockstar: Master the art of booking, modifying, and managing our clients' massage and well-being appointments. 🗓️✨
• Communication Champion: Handle incoming calls with flair and make outbound calls when needed to keep our clients in the loop. 📞📧
• Client Concierge: Become a go-to expert on all our massage treatments and well-being services, ready to answer any questions. 🤓💡
• Smooth Sailing: Guide clients to their therapists and ensure their entire visit is seamless and enjoyable from start to finish. 🚶‍♀️➡️
• Membership Maven: Share the incredible benefits of our massage memberships and encourage our clients to prioritize their well-being. 🌱💰
• Sales Superstar (Optional): Work towards individual and centre targets for memberships and services – it’s rewarding! 🎯🏆
• Follow-Up Pro: Stay connected with potential members and clients via phone and email. 📲✉️
• Admin Ace: Handle payments and assist with general reception, booking, and customer administration. 💳📝
• Data Keeper: Maintain accurate customer and booking records using our systems. 💻📁
• Team Player: Support the wider front of house and therapist team with daily tasks. 🤝
• Service Excellence: Consistently deliver a top-notch customer service experience every single time! ⭐💯

Key responsibilities

• Welcoming customers and providing a friendly, professional front of house and reception service
• Booking, amending and managing customer massage and well-being appointments
• Answering incoming telephone calls and making outbound calls to customers where required
• Sending and responding to customer emails and general enquiries
• Becoming knowledgeable about the different massage treatments and wellbeing services we offer so you can confidently assist customers