Business Administration Apprentice

About the role

Front of House & Customer Experience Superstar ✨

Ready to be the ultimate welcoming face of our wellness haven? We're on the hunt for a dynamic individual to join our team and deliver an unforgettable experience for our clients! 🤩

What You'll Be Doing:

• Becoming the first point of contact, offering a super friendly and professional welcome to everyone who walks through our doors. 👋
• Mastering the art of booking, rescheduling, and managing all our massage and well-being appointments. 🗓️
• Handling incoming calls with a smile and making outbound calls to our amazing clients. 📞
• Slaying in customer communication – responding to emails and general enquiries like a pro. 📧
• Becoming a guru on all our massage treatments and well-being services, so you can guide our clients with confidence. 💆‍♀️
• Escorting clients to their therapists, ensuring their journey with us is smooth from start to finish. 🚶‍♀️
• Sharing the awesome benefits of our massage membership options and the magic of regular wellness with potential members. 💰
• Crushing individual and centre sales targets for memberships and services. 💪
• Following up with potential members and clients via phone and email – nurturing those connections! 💌
• Handling payments and keeping our reception and booking systems in tip-top shape. 💻
• Maintaining accurate customer and booking records – precision is key! 💯
• Lending a hand to our wider front-of-house and therapist team with all sorts of daily tasks. 🤝
• Delivering consistently outstanding customer service, every single time. ⭐

Think you've got what it takes to shine? Apply now! 🚀

Key responsibilities

• Welcoming customers and providing a friendly, professional front of house and reception service
• Booking, amending and managing customer massage and well-being appointments
• Answering incoming telephone calls, making outbound calls, and responding to customer emails and general enquiries
• Becoming knowledgeable about treatments and explaining membership options to customers, working towards sales targets
• Taking payments, assisting with general reception and customer administration, and maintaining accurate customer and booking records