Apprentice Assistant Audiologist

About the role

Job Title: Hearing Aid Support Specialist 👂✨

Are you passionate about helping people hear their best? Join our dynamic team and make a real difference! We're seeking enthusiastic individuals to support our open access hearing aid repair service for both adults and children. 🧑‍⚕️👶

In this role, you'll:

• Assist qualified Practitioners in providing top-notch hearing aid care. 💯
• Perform otoscopy and determine if ear impressions can be safely taken or if ENT intervention is needed. 🧐
• Take precise ear impressions and adjust existing ear moulds. 🛠️
• Handle first-line hearing aid repairs, including replacing and reprogramming digital hearing aids. 💻
• Distribute batteries and essential hearing aid accessories to patients. 🔋
• Communicate patient information, care plans, and prognosis clearly and understandably to patients and their carers. 🗣️
• Effectively communicate with diverse patients and carers, including those facing communication barriers due to hearing loss, language, disability, or special needs. 🤝
• Share valuable information about other available services like Social Services and assistive listening devices. ℹ️
• Manage the dispatch and processing of earmoulds and hearing aids to and from manufacturers. 📦
• Monitor stock levels and reorder supplies to ensure we're always ready to help. 🛒
• Ensure efficient resource utilization, minimizing waste and costs. 💸
• Support departmental clerical tasks, including mail, reception, patient data entry, and handling workshop inquiries. 📝
• Add patients to waiting lists for reassessment of their hearing aid status. 📋
• Provide prompt, professional, and courteous service to all patients. 😊
• Maintain accurate patient records (both paper and electronic) and care plans. ✍️
• Undertake other relevant administrative tasks. ✅
• Help maintain a safe and tidy workspace. 🌱
• Identify and report any risks to patients or staff immediately. 🚨

We're looking for individuals who are:

• Eager to learn and develop new skills. 🚀
• Excellent communicators with a friendly and approachable demeanor. 😄
• Organized and detail-oriented. 🧐
• Team players who can also work independently. 👯
• Committed to providing exceptional patient care. ❤️

This is a fantastic opportunity to gain valuable experience in a rewarding healthcare setting. Apply now and help us bring the joy of sound to our community! 🎉

Key responsibilities

• Participate in the provision of open access hearing aid repair services under supervision.
• Perform otoscopy, take ear impressions, and adjust ear moulds as required.
• Manage first-line hearing aid repairs, including the reprogramming of digital hearing aids.
• Communicate routine patient information effectively with patients and carers.
• Assist with departmental clerical duties and maintain accurate patient records.

Entry requirements

GCSE in: (ENGLISH (grade 4), MATHS (grade 4), SCIENCE (grade 4))