Bar And Waiting Apprenticeship

About the role

Join Our Team as a Hospitality Apprentice! 🌟

Are you ready to kickstart an epic career in hospitality? We're looking for energetic and outgoing individuals to join our front-of-house crew and become the absolute best part of our guests' experience! 🎉

What's the Gig?

As a waiter, waitress, or bartender apprentice, you'll be the welcoming face that makes everyone feel right at home. You'll master our menu, share your top picks 🤤, and inject your unique personality into every interaction. Our goal is to have guests leaving with smiles and already planning their next visit! ✨

Why Us?

With over 13 awesome brands and 1600 businesses, the opportunities to learn, grow, and level up your skills are literally endless! 🚀

Your Mission, Should You Choose to Accept It:

• Be the Ultimate Host: Greet everyone like a VIP, share the juicy deets about our menu and any cool events happening. 🗣️
• Personalize the Magic: Listen to what our guests want and suggest something they'll totally love. It's all about making their day! 💖
• Remember the Legends: Make our regulars feel extra special by remembering their faves and having a genuine chat. 🤝
• Guest Guru: Make sure everyone's having a blast and smoothly handle any questions or hiccups like a pro. 💯
• Team Player Power: Keep the vibes high by chatting with your amazing teammates, helping out wherever you can, and making sure we all crush it together. 💪
• Sparkle & Shine: Keep our spaces looking fresh and inviting – from the dining area to the loos! ✨
• Level Up Your Skills: Dive into all our training sessions (online and in-person!) and soak up all the knowledge. 🧠
• Rule Following: Always play by the rules – licensing laws, brand standards, company policies – we've got this! ✅

No Experience? No Problem! 🙌

Seriously, if you've got a warm smile and a can-do attitude, we'll teach you everything you need to know to shine in our buzzing environment.

Your Apprenticeship Journey:

Over 15 months, you'll be working towards a Hospitality Team Member Level 2 Apprenticeship standard. This is a full-time gig where you'll be mentored by our passionate teams, learn the ropes, and gain a nationally recognized qualification. You’ll be supporting our businesses and creating unforgettable moments! 🌟

What's Included:

• Work-Based Learning: No boring college lectures! Our apprenticeships are delivered through hands-on experience, with check-ins from your Lifetime Learner Coach every 6 weeks. 💻
• Your Own Mentor: You'll have a dedicated mentor in the workplace to guide you every step of the way. 🧑‍🏫
• Functional Skills: Brush up on your English and Maths (if needed!) to get those GCSE-level skills. 📝
• Regular Feedback: We'll have reviews every 12 weeks with you, your manager, and your coach to celebrate wins and strategize for the future. 📈

Perks of Being Part of the Fam:

• Career Ladder: This is just the start! Plenty of opportunities to climb higher with advanced apprenticeships. 🪜
• Sweet Discounts: A massive 33% off across all our brands for you! 🤩
• Share the Love: 20% off for your friends and family too! 🥳
• Wagestream: Manage your money and access your earned pay whenever you need it. 💸
• Paid Qualifications: We invest in your growth! 📚
• Gym Discounts: Stay active and save! 💪
• Team Socials: Work hard, play hard is our motto! 🍻

IMPORTANT: To ensure you can fully participate in all aspects of this role, including independent alcohol sales within a licensed premises, you must be 18 years or over. 🔞

Key responsibilities

• Offer a warm welcome and farewell to guests, communicating the service cycle, products, and special offers.
• Provide a fast and efficient service, handling guest queries and complaints promptly and professionally.
• Have open communication with the entire team, assisting members and contributing to team meetings.
• Maintain cleanliness and tidiness of the front of house, outdoor, and toilet areas.
• Participate in all in-house training, e-learning, and adhere to brand standards, licencing laws, and company policies.