Bar And Waiting Apprenticeship
Iford Bridge Tavern - Bournemouth · South West · BH6 5RG
About the role
✨ Become a Hospitality Superstar! ✨ Join our Front of House Team!
Age Requirement: You must be 18+ for this role due to the nature of serving alcohol and working in a licensed premises. We need to ensure you can legally carry out all duties! 🔞
Your Role: You'll be the absolute best part of our guests' experience! As a waiter, waitress, or bartender, you'll be the friendly face everyone remembers. Get ready to dive into our menu, share your faves, and use your amazing personality to make every guest's visit unforgettable. We're all about creating moments they'll want to come back for again and again! 🤩
The Perks of Joining a Huge Team: With over 13 awesome brands and 1600+ businesses, your opportunities to learn and grow with us are HUGE! 🌱
What You'll Be Doing:
- Making guests feel welcome from the moment they arrive to the moment they leave! 👋
- Confidently chatting about our amazing products, service, and any special events. 📣
- Being a menu wizard and suggesting perfect dishes and drinks. 🍽️🍹
- Making our regulars feel extra special by remembering their preferences and having great chats. 🌟
- Ensuring everyone's having a blast and getting feedback to make things even better. 👍
- Handling any questions or issues super quickly and professionally. ⚡
- Teaming up with your colleagues – we're all about supporting each other to give the best service possible! 🤝
- Sharing your awesome ideas in team meetings. 💡
- Keeping our front of house, outdoor areas, and toilets looking spotless. ✨
- Getting stuck into all our training sessions, both in-person and online. 🧠
- Always following our brand standards, licensing laws, and company policies. ✅
No Experience? No Problem! Seriously! If you've got a warm, helpful vibe and love chatting to people, we'll teach you everything you need to know to rock it with our amazing teams. 💪
Your Apprenticeship Journey: You'll be working towards a Hospitality Team Member Level 2 Apprenticeship over 15 months. This is a full-time role where you'll learn the ropes from our super passionate teams, gain a nationally recognised qualification, and help make our businesses shine! 🌟
What Your Apprenticeship Includes:
- Work-based training: No boring college days! You'll learn on the job with occasional online sessions and check-ins with your dedicated Learner Coach every 6 weeks. Plus, you'll have a workplace mentor to guide you. 🚀
- Essential Skills: Get Functional Skills in English and Maths if you need them. 📚
- Regular Reviews: Catch-ups every 12 weeks with you, your manager, and your Learner Coach to talk about your progress. 📈
Awesome Benefits for Mitchells & Butlers Crew:
- Career Ladder: This is just the start! Once you complete this, you can explore higher-level apprenticeships. 🪜
- MASSIVE Discounts: 33% off across all our brands! 💯
- Share the Love: 20% off for your friends and family! ❤️
- Wagestream: Manage your money and access your earned pay when you need it. 💸
- Paid Qualifications: More chances to learn and grow! 🎓
- Gym Discounts: Stay fit and healthy. 🏋️♀️
- Team Socials: Work hard, play hard – we love a good time! 🎉
Key responsibilities
- Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, products and special offers or events.
- Provide personalised recommendations that cater to the specific needs and preference of each guest.
- Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
- Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas.
- Always adhere to brand standards, licencing laws and all company policies and procedures.