Administrative Assistant/receptionist Apprentice

About the role

🚀 Apprentice Administrator / Ward Receptionist 🚀

Join our awesome team at the Children's Hospital for Wales as an Apprentice Administrator / Ward Receptionist! 🎉 This is your chance to dive into the healthcare world, get paid, and earn a qualification while making a real difference. You'll be the friendly face and voice of our department, keeping things running smoothly for our young patients and their families.

What you'll be doing:

• Answering calls and being the first point of contact for patients, families, and visitors. 👋
• Greeting everyone with a smile and making them feel welcome. 😊
• Keeping patient records organised and up-to-date on our computer systems. 💻
• Helping to coordinate the day-to-day admin tasks on the Children's Ward. ✨

We're looking for someone who is:

• Super organised and can be relied on. ✅
• Pays attention to the little details. 🧐
• A great communicator with a professional vibe. 🗣️
• Eager to learn and grow within the NHS. 🌱
• A team player who loves collaborating. 🤝

This is a fantastic opportunity to gain real-world experience and develop essential admin skills in a supportive environment. You'll even work towards an Apprenticeship Qualification in Digital Skills for Business Level 2! 🎓

This is a fixed-term position for 15 months due to the apprenticeship contract.

Bonus points if you can speak Welsh! 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (But English speakers are totally welcome too!)

Important Note: If you already have a degree, you won't be eligible to apply due to funding rules.

Ready to kickstart your career? Click "Apply Now"! 🔥

Key responsibilities

• Answering telephone queries
• Receiving patients, relatives and visitors to the department
• Co-ordinate online patient documentation through computerised patient management systems
• Co-ordinating administrative tasks relating to the operational running of the Children's Ward
• Attend regular review meetings with the supervisor and assessor

Entry requirements

Essential qualifications (Essential Minimum of 5 GCSEs (Grades A-C) including Maths and English)

Skills