Gp Receptionist Apprentice

About the role

Medical Receptionist – Your Gateway to the NHS! 🏥✨

Ready for a career that makes a real difference? We're looking for a motivated and friendly individual to join our busy medical centre in Huyton, serving a community of 4000 patients. This is an amazing entry-level opportunity within the NHS, perfect for someone looking to kickstart their administrative journey! 🚀

What you'll be doing:

• Be the first point of contact! 👋 Greet and direct patients with a smile.
• Handle general enquiries, explain procedures, and book appointments (new and follow-up) – think of yourself as the ultimate organizer! 🗓️
• Master our computerised appointment system (full training provided!). 💻
• Sort and distribute mail – keeping everyone in the loop. 📬
• Ensure our doctor/nurse call system is running smoothly.
• Record requests for home visits. 🏠
• Keep consulting rooms and reception stocked up with essential supplies. 📝
• Receive and log lab samples, making sure all forms are perfect. 🔬
• Take down important messages for our medical team. 📞
• Book ambulances for patient hospital appointments and admissions. 🚑
• Process repeat prescription requests.
• Manage outgoing mail.
• Liaise with hospitals, primary care teams, community services, and social services – you'll be a vital link! 🤝
• Keep the reception area tidy and organised for colleagues. ✨
• Provide cover for other team members during holidays or sick leave – we're a team that supports each other! 💪
• Use the photocopier when needed. 📄
• Handle any other tasks the Doctor or Practice Manager assigns to help the smooth running of the practice.

Key Skills & Attributes:

• Excellent communication and interpersonal skills.
• A friendly and helpful attitude. 😊
• Strong organisational skills and attention to detail.
• Ability to work effectively in a team. 🧑‍🤝‍🧑
• Discretion and understanding of patient confidentiality. 🤫

This role is all about providing an efficient and welcoming reception service while ensuring all patient data is handled with the utmost care and confidentiality. Join us and become an integral part of our healthcare family! ❤️

Key responsibilities

• Provide an efficient and helpful receptionist service, ensuring patient confidentiality.
• Manage patient reception, routing, appointments, and general enquiries.
• Process incoming and outgoing mail, telephone messages, and repeat prescriptions.
• Maintain adequate supplies and ensure the reception area is tidy and ready for use.
• Liaise with hospitals, primary health care teams, and community services.

Skills