Bar And Waiting Apprenticeship
West Bulls - Hull · Yorkshire And Humberside · HU5 4QD
About the role
Join our awesome crew at Stonehouse Pizza & Carvery! 🍕🍺 We're a super friendly team serving up delicious food for everyone, from hearty carvery roasts to amazing stone-baked pizzas. If you're ready to be part of the action, we want to hear from you! ✨
As a key member of our front-of-house team, you'll be the welcoming face our guests remember. As a waiter, waitress, or bartender, you'll get to know our menu like the back of your hand and share your personal faves. Inject your awesome personality into every interaction to make sure our guests have such a good time they can't wait to come back! 🤩 With over 13 brands and 1600+ businesses, your opportunities to learn and grow are literally endless. 🚀
What you'll be doing:
- Giving every guest a warm welcome and a fantastic farewell 👋, sharing all about our amazing menu, special offers, and any cool events happening.
- Being a menu guru and giving personalized recommendations that suit exactly what our guests are craving. 💯
- Making our regulars feel extra special by remembering their preferences and having great chats. 🗣️
- Making sure everyone is having a brilliant time with their meal and sharing their feedback. 👍
- Providing super-fast and efficient service, handling any questions or issues like a pro. ⚡
- Chatting openly with the whole team to deliver top-notch service, always supporting your colleagues. 💪
- Sharing your brilliant ideas in team meetings. 💡
- Keeping our front-of-house, outdoor areas, and toilets sparkling clean and tidy. ✨
- Getting stuck into all our training, both online and in-person. 📚
- Always following our brand standards, laws, and company rules. ✅
No experience? No worries! If you've got a warm, helpful attitude, we'll teach you everything you need to know to rock it in our busy teams.
Your Apprenticeship Journey:
You'll be working towards a Hospitality Team Member Level 2 Apprenticeship standard over 15 months. As a full-time bar and waiting apprentice, you'll learn from our passionate teams, gain a nationally recognised qualification, and help make our businesses shine! 🌟
What your apprenticeship includes:
- No college needed! Our apprenticeships are delivered through on-the-job training, with face-to-face sessions and online check-ins with your dedicated Learner Coach every 6 weeks. You'll also have a workplace mentor to guide you. 🤝
- Get your Functional Skills in English and Maths if you don't already have GCSEs or equivalent. ✍️➕
- Regular reviews every 12 weeks with you, your manager, and your Learner Coach to track your progress and get feedback. 📈
Awesome Perks at Mitchells & Butlers:
- Once you finish, your career with us is just beginning! Explore higher-level apprenticeships. ⬆️
- A massive 33% discount across all our brands. 🤑
- 20% discount off all our brands for your friends and family. 🥰
- Wagestream: A cool financial toolkit to manage your money and access your earned pay when you need it. 💰
- Opportunities to grow with paid-for qualifications. 🎓
- Discounts on gym memberships. 🏋️♀️
- Team Socials – work hard, play hard! 🎉
- Plus, you'll get a pension, 28 days paid holiday, high-street shopping discounts, and even free shares! 🎁
- A free employee helpline for support with anything life throws your way. 📞
Your Wage:
- 18-20 year olds: £10.85 per hour.
- 21+ year olds: £12.71 per hour.
At M&B, we're all about supporting you, valuing you, letting you be yourself, and working in an amazing team. Join us and help us make every guest feel truly welcome! 😊
Closing Date: This is a guide, and the vacancy may close sooner if we find the perfect candidate!
Qualification: Hospitality Team Member Apprenticeship - Food and Beverage Service Level 2, including Functional Skills in Maths and English.
Key responsibilities
- Offer a warm welcome and farewell to guests, communicating service cycle, products, and special offers.
- Provide personalised recommendations that cater to specific guest needs and preferences.
- Provide a fast and efficient service, ensuring guest queries and complaints are handled promptly and professionally.
- Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas.
- Participate in all in-house training and adhere to brand standards, licencing laws and company policies.