B&q Customer Advisor Apprenticeship
B&Q - Merry Hill · Midlands · DY5 1SY
About the role
Ready to level up your career and become a total home improvement guru? 🛠️ Join our awesome team at B&Q and be the go-to person for customers' DIY dreams! 🌟 You'll be more than just a salesperson; you'll be an expert advisor, a guiding light, and the friendly face who understands every customer and their unique projects. 🏡
Sales are key, obvs, but so is keeping our store looking fire 🔥 – think managing stock like a boss, creating killer displays, and making sure everything is on point. We'll even train you in the cool stuff like mixing paint 🎨 and cutting timber 🪵, but your superpower? Delivering genuinely amazing customer service. 💪
Be part of a team where you're celebrated for being YOU! We're all about making B&Q a place where everyone feels they belong and has a shot at success. 🌈
Your Daily Mission:
- Be the Ultimate Connector: Proactively chat with customers, make them feel welcome, and build genuine connections. 👋
- Solution Seeker: Dive deep into what customers need and craft the perfect solutions. 💡
- Team Player Extraordinaire: High-five your colleagues and help out across the store. 🙌
- Problem Solver Pro: Turn any tricky customer situation into a win-win. 😎
- Feedback Fanatic: Encourage feedback, share those insights with managers, and help us get even better. 👂
- Sales Superstar: Use all the tools and tricks to boost those sales. 💰
- Process Picasso: Get a solid grip on all store and role-specific processes. 🧠
- Safety First: Always work safely and follow all the rules. 🔒
- Policy Power: Stick to all our policies and procedures. ✅
- Go the Extra Mile: Be ready to take on new challenges as they pop up! 🚀
Perks that are legit awesome:
- Competitive Pay: Get paid £12.71 per hour (UK Notional Rate). 🤑
- Epic Pension: Join our award-winning pension scheme. 🏆
- Share the Success: Access ShareSave options. 📈
- Plenty of PTO: Enjoy 6.6 weeks of holiday. 🏖️
- Support System: Access to our Employee Assistance Programme. 🆘
- Savings Galore: Score awesome shopping discounts. 💸
- Wellbeing Wonders: Benefits focused on keeping you feeling your best. ✨
Bonus: Level Up Your Skills! 🚀
As a Customer Advisor, you'll be working towards your Level 2 Customer Service Practitioner qualification, including Maths and English Functional Skills. It's a fantastic opportunity to learn and grow while you earn! 📚
Key responsibilities
- Actively approach customers, engage with them naturally, and understand their needs to provide appropriate solutions
- Utilise all available tools and systems to maximise sales
- Manage stock, set up displays, and ensure the store looks great
- Take personal responsibility for operating in a safe and legally compliant way, adhering to all policies & procedures
- Work with colleagues and encourage customer feedback to improve service