Customer Service Apprentice
CASTLE MEDICAL GROUP · Midlands · LE65 2LP
About the role
L2 Customer Service Apprentice 🏥🩺
Castle Medical Group is on the lookout for awesome individuals to join our team as L2 Customer Service Apprentices! This is your chance to dive headfirst into a healthcare setting, get paid while you learn, and build a solid foundation for your future career. 🚀
As the super-friendly face and voice of our practice, you'll be the first point of contact for our patients and visitors, making sure everyone feels welcomed and supported. 👋
What you'll be doing:
- Greeting patients and visitors with a smile, both in person and on the phone. 😊
- Directing patients to the right healthcare professional or service – you'll be their go-to guide! 🗺️
- Providing essential administrative support, keeping things running smoothly behind the scenes. ✍️
- Accurately entering patient information into our systems. 💻
- Filing correspondence, reports, and results promptly, so we've always got the latest info. 📁
- Becoming a pro at all our practice procedures and policies. ✅
- Being a fantastic team player and attending all mandatory training sessions. 🤝
- Taking ownership of your personal development and continuous learning. 🌱
- Handling patient information with the utmost confidence and confidentiality – patient privacy is key! 🔒
What we're looking for:
- A positive and helpful attitude. ✨
- Great communication skills. 🗣️
- A commitment to providing outstanding customer service. ⭐
- The ability to travel to and from work daily. 🚗
What you'll get:
- Full training and ongoing support from our amazing team. 📚
- Hands-on experience in a real healthcare environment. 👩⚕️👨⚕️
- Potential for career progression within CMG. ⬆️
- A dedicated Trainer Assessor to guide your apprenticeship journey.
- A blend of on-the-job and off-the-job training (20% of your time!). 🤓
Important: Before you start, you'll need to pass a DBS check. 👍
Ready to be part of the CMG family and make a real difference? Apply now! 🎉
Key responsibilities
- Deliver outstanding customer service to patients and visitors.
- Support patients face to face on the front reception desk and over the telephone.
- Signpost patients to the right clinician or service.
- Provide administrative support, entering information into patient records and filing correspondence promptly.
- Maintain a high level of confidentiality when dealing with patients' information and data.