B&q Customer Advisor Apprenticeship

About the role

✨ Become a Home Improvement Hero! 🏠 ✨

Ready to dive into the world of DIY and help people transform their spaces? We're on the lookout for awesome individuals to join our crew as Customer Advisors at B&Q! 🚀

What you'll be doing:

• Be the go-to person for our customers, getting to know their projects and offering killer advice. 💡
• Become a sales superstar, but more importantly, a total inspiration and guide! 🌟
• Master the art of keeping our store looking sharp – from arranging displays to managing stock. 📦
• Get hands-on training in cool stuff like paint mixing and timber cutting. 🎨🪵
• Your main mission: Deliver truly epic customer service that makes people say "WOW!" 😍
• Jump in and collaborate with your team to create a supportive and energetic workplace. 💪
• Turn any tricky customer situation into a win-win! 💯
• Be a feedback champion – share customer insights to make us even better. 📣
• Use all the tools and systems available to boost those sales. 📈
• Own your role, work safely, and know all the store's secrets. 😉
• Plus, you'll be working towards a Level 2 Customer Service Practitioner Apprenticeship, including Maths and English skills. 📚

What's in it for YOU:

• Earn a fantastic £13.10 per hour (UK Notional Rate). 💰
• Access an award-winning pension scheme to secure your future. 📈
• Grab your chance to own a piece of B&Q with ShareSave options. 🤝
• Enjoy 6.6 weeks of holiday – time to recharge and have fun! 🏖️
• Get support with our Employee Assistance Programme. ❤️
• Score awesome shopping discounts. 💸
• Benefit from our colleague wellbeing initiatives. 🥰

We're all about building a team that's as diverse and vibrant as the communities we serve. Everyone belongs here, and everyone has an equal shot at shining. ✨

Ready to be a legend? Apply now! 👇

Key responsibilities

• Actively engage with customers to understand their needs and provide appropriate solutions.
• Manage stock, set up displays, and utilise systems to maximise sales.
• Collaborate with colleagues across the store to provide support.
• Resolve negative customer situations into positive outcomes.
• Operate in a safe and legally compliant way, adhering to all policies and procedures.

Skills