Level 3 It Support Apprentice

About the role

IT Support Apprentice 🚀

Are you ready to kickstart your IT career and become a tech wizard? ✨ We're looking for enthusiastic and driven individuals to join our IT Service Delivery team as Apprentices! This is your chance to gain hands-on experience, master troubleshooting, and become a go-to person for all things tech across the business. 💻

What You'll Be Doing:

IT Support & Customer Service 🤝

• Be the friendly face (or voice!) of IT support, helping our amazing team with their tech questions.
• Provide in-person support wherever it's needed – from desks to meeting rooms.
• Keep track of requests using our awesome IT system.
• Tackle basic troubleshooting for laptops, phones, software, and all things Microsoft 365. 🛠️
• Get new starters and visitors set up with their tech.
• Hand off trickier issues to our senior IT pros with all the important details.
• Help with regular checks on meeting room tech, printers, and our gadget stash.
• Represent the IT team like the pros you'll become! 💯

Learning & Development 📚

• Work towards your apprenticeship qualification, blending real-world experience with formal training.
• Build practical skills in IT support, tools, and making customers happy.
• Learn to diagnose and fix common tech problems with guidance.
• Take charge of your learning – ask questions, get feedback, and grow! 🌱

User Guidance & Communication 🗣️

• Help users of all tech levels understand their devices and systems.
• Assist with common tasks like password resets, getting apps to work, and connecting devices.
• Support new employees with their IT inductions, covering equipment, systems, and basic cybersecurity awareness. 🔒
• Keep everyone in the loop about their support requests, politely and professionally.

Documentation & Reporting 📝

• Keep our IT records neat and tidy.
• Help create simple user guides and support articles.
• Assist with tracking our IT equipment.

Important Stuff:

• AI-generated applications will not be considered. Please be authentic! 🚫🤖
• Day-release training will take place at Burnley College. 🎓

Key responsibilities

• Act as a first point of contact for IT support, logging, updating, and managing requests.
• Provide first-line technical support, including basic troubleshooting for IT equipment and software.
• Prepare and set up IT equipment for new starters, visitors, meetings, and internal events.
• Provide clear user guidance for common IT tasks, systems, and basic cyber security expectations.
• Assist with maintaining IT documentation and support basic asset management activities.

Skills