Receptionist And Prescriptions Administrator Apprentice

About the role

Join our awesome team as a Receptionist & Prescriptions Administrator! 👋 Are you ready to be a friendly face and a helping hand for our patients? This role is all about making a positive impact every single day! You'll be the first point of contact, guiding patients to the support they need while ensuring prescriptions are handled with care. 🩺

What you'll be doing:

• Be the super-welcoming person who greets and helps patients and visitors. 👋
• Handle phone calls like a pro – answer questions and direct calls where they need to go. 📞
• Book appointments and point people to the right services. 🗓️
• Organize home visit requests and ambulance bookings. 🚑
• Welcome new patients and temporary residents to the practice. ✨
• Manage online requests and messages from patients. 💻
• Handle general questions, concerns, and even complaints with a smile and professionalism. 😊
• Connect with patients and external teams as requested by clinicians. 🤝
• Hand out prescriptions, letters, and other patient info. ✉️
• Collect payments for non-NHS services when needed. 💰

Prescription Powerhouse:

• Process repeat prescription requests from phone calls, online, email, post, and in-person – all according to our super-safe protocols. 💯
• Make sure prescription requests are spot-on, accurate, and on time. ✅
• Raise prescription requests following practice policies. 📜
• Answer patient questions about medications and prescriptions through any channel. 🗣️
• Team up with GPs, pharmacists, and other prescribers for smooth sailing. 🧑‍⚕️
• Help with repeat dispensing and electronic prescribing. 🚀
• Check medication details from discharge summaries and other clinical notes. 📝
• Keep patient medication records up-to-date and accurate. 💾
• Support medication reviews and monitoring for safe prescribing. 🌟
• Flag any worries about medication compliance or prescribing issues to the right clinician. 🚨

Admin Ace:

• Input and manage patient info accurately using our clinical system. 📊
• Handle emails, update patient details, manage forms, and organize documents. 📁
• Keep everything filed and organized. 📦
• Make sure outstanding tasks are clearly communicated during handovers. 📢
• Lend a hand with other admin duties across the practice when needed. 💪

Team Player & Communicator:

• Chat effectively with patients, their families, pharmacies, other healthcare providers, and our amazing internal team. 🌍
• Be responsive to the needs of our clinical and admin staff. 👂
• Join practice meetings and contribute to making our services even better. 💡
• Support your colleagues by being flexible and covering where needed. 💖

Keeping it Safe & Secure:

• Maintain super strict confidentiality, following GDPR and all practice policies. 🔒
• Follow health and safety rules and infection prevention procedures. 😷
• Handle patient information securely and accurately. 🛡️
• Stick to all practice policies, procedures, and NHS guidance. 👍

Your Training Journey with EMA Training: 🎓

Get ready for monthly online sessions covering:

• Business Fundamentals 💼
• Communications and Stakeholder Engagement 🗣️
• Operations and Document Management 📂
• IT Systems and Digital Competency 💻
• Planning, Prioritisation and Project Support 🎯
• Decision Making and Process Improvement 🤔
• Professionalism and Personal Development ✨

After completing your training, you'll ace your end-point assessment with a knowledge test, project presentation, and professional discussion! 🏆

Key responsibilities

• Welcome, assist, and direct patients and visitors in a professional manner.
• Manage incoming telephone calls, responding to enquiries and directing calls appropriately.
• Process repeat prescription requests accurately and within agreed service timeframes.
• Input, maintain, and extract information using the practice clinical system.
• Maintain strict confidentiality and comply with GDPR and data protection legislation.

Skills